After Sales Coordinator

11 MaiMitarbeiter100%

As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.

Founded more than 30 years ago, EMS offers valuable solutions in the fields of:

  • Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologies.
  • Urology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range.
  • Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions.

Respect, excellence and client orientation are EMS’ core values.

At EMS we strive for perfection and are committed to improving the quality of life for clinicians and their patients by providing innovative solutions that deliver proven treatment outcomes.

Quality is part of EMS’ DNA, it is engraved in EMS’ Mission.

EMS believes that they can accomplish this Mission only by providing effective, safe, and reliable solutions exceeding consumers'?expectations

After Sales Coordinator

As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.

Founded more than 30 years ago, EMS offers valuable solutions in the fields of:

  • Dental Prevention – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow®, Perioflow® and PIEZON® technologies.
  • Urology – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range.
  • Shock Wave Therapy - inventors of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® Method for the effective treatment of muscular-skeletal pathologies and dermatological conditions.

Respect, excellence and client orientation are EMS’ core values.

At EMS we strive for perfection and are committed to improving the quality of life for clinicians and their patients by providing innovative solutions that deliver proven treatment outcomes.

Quality is part of EMS’ DNA, it is engraved in EMS’ Mission.

EMS believes that they can accomplish this Mission only by providing effective, safe, and reliable solutions exceeding consumers'?expectations

Main responsibilities:

  • General Support to technical team & customer care

  • Customer relations in coordination with the technical team

  • Management of the claims in ERP & CRM Software

  • Handling and resolving customer complaints

  • Add value to clients through identifying additional needs and providing product and service advice

  • Answer phone inquiries and provide 1st level support

  • Shipment of the repaired devices Worldwide

  • Assist the Group Leader on Special customers

 

Profile:

  • Extensive customer service experience
  • Ideally hygienist / dental assistant or working in a medical customer service department but not mandatory

  • Swiss German or German mother tongue or C1 level

  • Good French and English knowledge

  • Customer focused

  • Strong communication and teamwork skills

  • Strong Export knowledge skills

  • Flexible, good ability to work under stress and identify the priorities

  • Ability to work in a technical department

  • Good problem solving and organizational skills

31, chemin Vuarpillière 1260 Nyon