Customer Service & Export Coordinator (6 MONTHS CONTRACT)

Electro Medical Systems S.A.

  • Date de publication :

    08 décembre 2023
  • Taux d'activité :

  • Type de contrat :

  • Langue :

    français (Courant), allemand (Courant), anglais (Courant)
  • Lieu de travail :


EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 700 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.

With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded - as well as numerous other brands, which are known around the world for their precision down to the smallest detail.

Customer Service & Export Coordinator (6 MONTHS CONTRACT)


Satisfy our customers with a good follow-up on their files (request, delivery time etc.), reach the turnover fixed by the Management, ensure good coordination and good communication within the department and with other departments within EMS, execute tasks in conformity with the requirements of EMS' quality policy.


Responsibilities concerning clients within the area of responsibility:

  • Create and manage client files including:
    • Reception of client orders
    • Control of the conformity of the orders
    • Check of feasibility according to the procedure (product)
    • Follow-up and update of the assigned portfolio of clients
    • Follow-up on planned deadlines and update and confirmation of the orders
    • Check and verification of the logistics documents
    • Preparation of transport documents / exportation
    • Invoices, deliveries and updating of the client file
    • Follow-up on consignments
    • Follow-up on client complaints
    • Follow-up on clients' unpaid invoices (reminders)
  • Support for sales organisation:
    • Support Marketing by sending material to congresses
    • Assist the sales team with relevant ad hoc requests
    • Provide information to the EMS address database
    • Establish sales propositions

Competencies description:

  • 2 to 5 years of experience in a similar role
  • Languages Skills : fluent in French and German, B1/B2 level in English
  • Technical Skills in Smartshipper, Microsoft Dynamics & Tares
  • Level of education: master's in international commerce
  • Interpersonal skills: Customer oriented, flexible, reactive & Autonomous


  • Electro Medical Systems S.A.