IT Support Specialist

Are you ready to take ownership of a diverse technical landscape? We are looking for a proactive IT Support Specialist to ensure our operations run smoothly while we advance the world of science.

As a technology leader in advanced test and measurement and control electronics for quantum computing, Zurich Instruments relies on a secure, high-performance infrastructure. Whether you are an aspiring specialist or a seasoned admin, you will be the backbone that enables our researchers to build the next generation of quantum computers.

Why Zurich Instruments? We offer a diverse, transparent environment where your technical growth is the foundation of our success. We thrive on cooperation and distributed decision-making, giving you the autonomy to take responsibility and make a measurable impact from day one.

Ready to make a difference? Now is a great time to join our growing team. To help us get to know your technical approach, please prioritize providing detailed answers to our application questions. We value these insights much more than a formal motivation letter!

We look forward to receiving your resume and your answers.

Your responsibilities

• Work Station Management: Own the end-to-end lifecycle of our laptops—from procurement and automated deployment (Intune/Autopilot/Endpoint) to software configuration, patching, and secure offboarding. Propose and implement a scalable and secure automated management solution for end point management. (Modern Workplace)
• Office Infrastructure: Maintain our physical office tech, including meeting room setups, peripherals, and digital signage. Support our local cabling, network and VoIP landscape in collaboration with our external partners
• Identity and Access (IAM): First level of administration of our Microsoft 365 (M365) tenant: managing users and groups. Support the IT Security & Infra Lead on security policies (MFA, Conditional Access) via Entra ID (Azure AD)
• Security & Compliance: Ensure endpoint security (BitLocker/FileVault) and keep our systems patched, compliant, and documented according to the security policies
• Proactive Improvement: Identify opportunities to automate, improve, simplify or secure any IT processes or recurring tasks
• End-User Success: Provide friendly 1st/2nd level support, acting as the primary point of contact for technical hurdles

Your profile

• 2–5+ years in IT Support or System Administration
• Proficiency in Microsoft 365 administration and Intune/Endpoint Manager is a must
• You are comfortable supporting Windows and macOS environments (additional OS is a plus)
• You have a proactive and autonomous mindset - you see a gap in a process and suggest a way to fix it
• You genuinely enjoy helping others and can explain technical concepts in simple terms
• Highly valued are relevant certifications like ITIL, MS-102, MD-102, CompTIA Security+, MS/SC-900, ACSP
• Nice to have: Experience with PowerShell/scripting to automate workflows and foundational knowledge of networking (VLANs, DNS, Wi-Fi management)
• Fluent in English; German is strongly preferred