Assistant studio manager

If you love fitness, community, and creating incredible member experiences, and if you’re motivated by a work environment that puts culture first, you love smashing goals, and take ownership like it’s your own business, then you’re exactly who we’re looking for!

Your mission is simple: To provide our customers with the best 60 minutes of their day, mentally and physically. Everyday.

WHAT’S FS8?

FS8 is a revolutionary fusion of Pilates, tone, and yoga—a one-of-a-kind, full-body training experience backed by science. Our workouts are designed to strengthen, stabilize, and energize both body and mind.

THE ROLE

At FS8, we’re looking for our next Studio Assistant Manager to act as a front-of-house, sales, studio operations, and community support function. This multifaceted role will ensure you never get bored.

KEY RESPONSIBILITIES

Front of House Duties

• Meet and greet all members and guests to the studio and create a welcoming and friendly environment
• Know the studio: equipment, timetable, instructors, pricing, etc.
• Create a rapport with our members
• Report maintenance requirements and keep studio clean at all times
• Ensure the correct retail process is followed for all items at the front desk, including water, shakes, bars, and grip socks, etc.

Sales / Member Admin

• Contact leads in the different phases of the sales funnel and move on to the next phase. For example, call a lead who signed up for a trial and book them into their first class
• Follow through on all member-related questions or queries that come through all communication channels (Email, WhatsApp, Social Media, and phones)
• Execute on all studio operational tasks to ensure optimal day-to-day running of the studio
• Coordinate and support the Studio Manager on all community events that take place throughout the year

Team Support & Leadership

• Support with onboarding and training new front-of-house team members
• Step in as shift lead or manager on duty in the absence of the Studio Manager
• Monitor team performance and provide feedback to the Studio Manager
• Help maintain a positive and motivated studio culture

• Assist in managing class bookings and waitlists to maximize attendance and revenue
• Monitor and manage inventory levels for retail and studio supplies (e.g. socks, cleaning products)
• Ensure that studio opening and closing procedures are followed correctly
• Help with implementing and maintaining standard operating procedures (SOPs)

Member Experience & Retention

• Monitor class attendance trends and support retention initiatives (e.g., reaching out to members who haven’t been in for a while)
• Encourage upgrades from trials or intro offers to memberships
• Support the implementation of member appreciation initiatives and loyalty programs
• Resolve customer issues or complaints promptly and professionally

Marketing & Community Engagement

• Assist with social media engagement and content coordination (optional but common in small studios)
• Help coordinate photoshoots, open house days, or influencer/member events
• Represent the studio brand positively within the local community

WHO WE’RE LOOKING FOR

• High-energy and enthusiastic personality, with proven ability to work well within a team environment
• Previous sales experience/member admin experience
• A natural relationship builder with a passion for fitness & sales
• Someone with strong organizational, time-management, and communication skills
• A problem-solver who thrives in a fast-paced, people-first environment
• Ability to maintain a professional, zero-ego appearance and behavior
• Willingness to work flexibly in response to changing organizational requirements
• Experience in Pilates, fitness or dance environment is a plus

WHAT WE OFFER

• Competitive compensation & performance bonuses
• A vibrant, supportive work environment
• Professional development & access to FS8 training programs
• Complimentary membership & exclusive discounts
• The chance to be part of something new, exciting, and game-changing!