Booking Agent

Booking Agent

BOOKING AGENT
EXTERNAL AGENT - ENGLISH SPEAKING
AIC Travel Group is a full-service global wholesaler, based in Geneva, Switzerland, with almost twenty years of experience
in B2B online distribu on with a commitment to professionalism and quality travel service. The company offers a large
and diverse worldwide inventory of hotels (including direct contracts) as well as various ancillary services.
To learn more, visit www.aicgroup.bi z
As part of our con nuous development, we are looking for a skilled and mo vated person to work in the interna onal
travel industry.

• 100% Remote


• Full working shi (8:30h per day, 5 days a week)


• The weekly schedule can include Saturdays and Sundays with addi onal days off


• Night shi s - 1 week in 2 months

- Immediate start PRIMARY RESPONSIBILITIES:

• Management of emergency cases, complaints, reloca ons, etc.


• Providing a high level of support to the customers


• Review bookings with suppliers and hotels


• Resolve cases with clients and hotels


• Follow up with travel agents


• Update bookings on daily bases


• Check the system on a daily basis


• Email and phone communica on
  with clients

PERSONAL SKILLS:

• Fluent in English (wri en and spoken). Italian language is a plus


• Diploma of Higher Educa on or BTEC Higher Na onal Diploma


• Experience in tourism is a real plus


• Knowledge in online booking systems (like AIC, Goglobal, Agoda, Hotelbeds, Booking.com and similar)


• Calm and logical thinking when under pressure


• Good level of nego a ng skills


• High a en on to details


• Autonomous and self-mo vated, with a sense of organiza on and responsibili es


• Good command of communica on tools: telephone, e-mail,
  computer systems (booking pla orms)

WE OFFER:

• Nice and professional working team


• We will provide you with the possibility to grow in your career


• Compe ve salary, based on our interview, skills and previous experience


• Mo va onal growth, according to your personal capaci es and responsibili es


• The salary is paid in E URO with no delays
  If you are interested in and possess the above quali es, please send your CV and your mo va on le er in English
  to hr @aicgroup.biz with a subject line: CV - BOOKING AGENT + your name and surname (in La n le ers).
  Only the applications strictly corresponding to the above criteria will be considered.