Senior Specialist, Customer Engagement, Switzerland 60%

À propos de cette offre

Your key responsibilities will be:

• Oversee and ensure the successful implementation of customer engagement activities, including congresses, webinars, and digital communications, in line with affiliate plans.
• Ensure compliance with administrative processes related to these activities by collaborating with cross-functional teams and global colleagues.
• Gather and analyze insights through CRM system management and customer data development to support strategic decision-making.

Your responsibilities will also include:

• Provide data analytics support to enhance strategies for internal colleagues and key functions.
• Minimize risk and ensure comprehensive due diligence by negotiating contracts and working closely with internal stakeholders.
• Monitor performance against KPIs and collaborate with distributors to recommend corrective actions as needed.
• Contribute to building Client's Vaccines commercial organization in a dynamic team focused on expanding Client's presence in new markets.
• Adhere to corporate policies and procedures, as well as healthcare laws and regulations.

The key Client Mindsets you'll need to succeed in the role:

• Prioritize the Platform: This role will require a focus on Client's broader mission, ensuring that all activities align with our commitment to pioneering mRNA technology.
• Question the Status Quo: Embrace new ideas and innovative approaches to engage customers in a competitive landscape, helping Client set new standards for customer engagement.

Here's What You'll Need (Minimum Qualifications)

• Bachelor/Master/PhD's Degree with progressive excellence in pharmaceutical/biotech sales, marketing and/or tender management, with a preference for prior experience in vaccines.
• Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or public sector accounts.
• Understanding of the Swiss Healthcare system, of health policy and health care system stakeholders at national, cantonal and local level.

Here's What You'll Bring to the Table (Preferred Qualifications)

• Proven track record in leading customer engagement and value-driven projects, particularly in developing and deploying MVPs.
• Strong customer centric mindset across the various dimensions of the role.
• Understanding of digital tools and softwares to support Client's communication objectives.
• Ability to translate customer insights into actionable value solutions.
• Expertise in project management, particularly in the development and roll-out of new offerings.
• Embracing Client mindsets – especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning.
• Fluent in German, with strong business English skills.
• French, Italian or other national language is a plus
• Must be comfortable with ambiguity and a fast-paced, highly dynamic environment that is being defined. in real-time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development.
• Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholders.
• Excellence in both strategy setting and simultaneous execution.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Don't miss this great opportunity and apply today!