Geistlich ist eine im Jahre 1851 gegründete Familien-Aktiengesellschaft mit Sitz in der Schweiz. Das Unternehmen ist im Bereich der regenerativen Medizin, der chemischen Industrie sowie der Entwicklung und Vermarktung von Liegenschaften tätig.
Task
Full responsibility for global CRM (Sales) & Sales Enablement platform ownership - Ensuring effective platform & process support for our HQ & Affiliate Sales teams as well as for related strategic priorities & initiatives
Driving the ongoing enhancement of the CRM (Dynamics 365 Sales) & Sales Enablement (Showpad) platforms via new features, integrations & optimisations that enhance customer & user experience and improve internal efficiency
Continuously analysing & optimising platform performance via clearly defined & communicated KPIs & KPI targets to ensure we extract maximum value from these platforms. Proactively raising & addressing any KPI performance issues in a clear & timely fashion with the related stakeholder groups
Owning and governing related platform processes for CRM (Sales) and Sales Enablement, including processes for managing incidents, enhancement change requests and onboarding / training as well as related business processes such as Opportunity Management
Ensuring creation & maintenance of detailed, up-to-date & easily accessible user platform documentation
Working closely with global IT team, external partners, as well as the "Digital Business Technical Support" function, to ensure ongoing platform technical support
Proactively proposing new platforms, processes & initiatives that will support the enhancement of our Digital Maturity & Customer Experience in Sales: Supporting or leading the evaluation, implementation & roll-out of any new platforms & processes
Qualifications
Related CRM Platform certifications, e.g. "Microsoft 365 Fundamentals" and/or "Dynamics 365 Customer Experience Analyst Associate"
Experience useful 5+ years CRM Manager
Excellent oral and written communication skills in English as well as very good presentation skills
Enjoy working in interdisciplinary teams
Independent, creative and solution-oriented thinking with practical implementation skills as well as a high degree of initiative, resilience and flexibility
