IT Helpdesk & Operations Officer [F/M/X]
Tunis- Tunisie
Infos sur l'emploi
- Date de publication :20 septembre 2025
- Taux d'activité :100%
- Lieu de travail :Tunis- Tunisie
Résumé de l'emploi
Mantu est un cabinet de conseil international fondé en 2007. Nous offrons un environnement dynamique et inclusif.
Tâches
- Assister les employés avec le support informatique quotidien.
- Gérer le cycle de vie des équipements informatiques.
- Agir en tant que point de contact pour les services de réception.
Compétences
- Diplôme en informatique avec expérience en support technique.
- Connaissance solide de Windows et Office 365.
- Maîtrise de l'anglais et du français, esprit orienté client.
Est-ce utile ?
Who are we?
Mantu is an independent international consulting player, founded in 2007.Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.Its activities are divided into four practices:
Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.
A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.
From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12,000 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.
Job description
As an IT Helpdesk Officer (Level 1 & 2), you will play a central role in ensuring smooth daily IT operations and providing support to our internal teams worldwide. You will act as the first point of contact for technical requests, delivering efficient solutions and escalating issues when necessary to guarantee optimal service.
Your missions
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Provide daily IT support to employees (hardware, software, network), including assistance to non-technical users, troubleshooting and escalation to back-office.
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Manage IT equipment lifecycle: deployment, configuration, maintenance, documentation, and update of technical procedures.
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Act as the first contact for reception services: welcoming visitors, handling phone calls, and supporting general office logistics.
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Contribute to continuous improvement of IT processes and ensure high-quality service delivery.
Your profile
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Academic background: Degree in IT, Computer Science, or related field, with experience in IT helpdesk or technical support.
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Solid knowledge of Windows and Office 365 and MacOS; experience with AI generative tools is a plus.
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Familiarity with IT ticketing tools, remote support solutions, and best practices in service desk operations.
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Fluency in English, French with strong communication skills, customer-oriented mindset and ability to work in a fast-past environment.
What we offer
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Agility: Work in a dynamic, flexible, and stimulating environment.
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International exposure: Collaborate with teams in over 60 countries and enjoy mobility opportunities.
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Intrapreneurship: Take ownership of your ideas or create your own Business Unit.
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Supportive management: Your manager will guide you based on your individual profile and goals.
At Mantu, we are committed to fostering an inclusive environment where diversity is valued and everyone feels empowered to contribute. We believe that different perspectives and experiences make us stronger, and we actively promote equal opportunities for all.
