IT Career Starter / Internship (Level 1 Helpdesk)

The Institute of Molecular and Clinical Ophthalmology Basel (IOB) is seeking for an enthusiastic IT Career Starter or Intern to join our dynamic IT support team in Basel.

This fixed term opportunity is perfect for recent graduates, career starters, or interns eager to gain hands-on experience in a professional environment. This position is suitable for internship candidates seeking practical work experience.

IOB is a research institute combining basic and clinical research. Its mission is to drive innovations in understanding vision and its diseases and develop new therapies for vision loss. It is a place where your expertise will be valued, your abilities challenged, and your
knowledge expanded.

Your position

• Provide first-level IT support to users, handling daily inquiries, troubleshooting, and resolving basic technical issues.
• Document and escalate technical issues appropriately.
• Support maintenance of IT equipment and user accounts.
• Assist in monitoring IT systems and perform routine checks.
• Work collaboratively within an international team environment.

Your profile

• Recent graduate, student (internship), or individuals looking to start their career in IT.
• Fluency in English (both written and spoken) required. Additional German skills advantageous but not required, any further languages also considered a plus.
• Basic understanding or strong interest in IT hardware, software, and troubleshooting.
• Customer-oriented mindset with a willingness to learn and adapt quickly.
• EU/Swiss citizenship or valid work authorization required.

We offer you

• Highly competitive conditions in a dynamic and international research community in Basel
• Five weeks of vacation for all employees, with increasing amount of vacation days by age
• IOB is an equal-opportunity employer with family-friendly work policies. Namely, we offer childcare subsidy, a family room, among other forms of support
• Opportunities for professional growth and development, including support for additional training and education
• The chance to be part of a groundbreaking research institute. At IOB, your work will be highly meaningful for society, your expertise will be valued, and your abilities will be challenged