DNA - AeroVisto Group

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The AeroVisto DNA

What We Stand For — In Our Own Words

Technical capability is expected. Certifications are standard. What truly sets companies apart is how they show up — for customers, for each other, and when things get difficult. This is our DNA: the beliefs and behaviors that define who we are. Not as marketing claims, but as principles our team lives by every day.

No 1: Why Company DNA Matters — And Why We're Sharing Ours

In aviation interior refurbishment, technical capability is expected. Certifications are standard. So what truly sets companies apart?

DNA – the beliefs and behaviors that define how you show up for customers and what you stand for when nobody’s watching.

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Starting today, we’re launching The AeroVisto DNA Series – where our leadership team shares the core principles that make us who we are.

“Best in Customer Experience isn’t a marketing slogan for us – it’s a daily decision. Every email answered. Every problem solved. Every deadline met. We measure success by whether our customers would work with us again.”

– Hermann Bauer, Managing Director

What does this mean in practice?

• Flexible, fast decisions when timelines shift
• Clear communication that keeps you informed
• Reliability in deadlines and turnaround times
• Showing up when something goes wrong – not disappearing

This commitment shapes everything at AeroVisto – from our facilities to our team structure to how we approach every project.

The Series Continues: Over the coming weeks, hear from our leadership on accountability, innovation, team culture, and the principles guiding every refurbishment project.

Because in business aviation, you don’t just choose a service provider. You choose a partner.

No 2: Listening First, Solutions Second

In business aviation, there’s a difference between sales and partnership. One is about closing deals. The other is about opening conversations.

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“Every aircraft operator faces unique challenges – tight schedules, budget pressures, certification requirements. We don’t have standard pitches because there are no standard situations. We listen, we understand, then we solve.”

— Carsten Matthiesen, CEO/CCO

At AeroVisto, we serve aircraft owners, CAMO organizations, operators, MROs, and multipliers. Each has different needs, different pressures, different success metrics. A pitch-first approach doesn’t work because it assumes we already know your situation. We don’t.

That’s why our sales philosophy is built on being fully present. Whether at aviation events, during facility visits, or in project meetings – we create space for genuine conversation. The well known “AeroVisto welcome” isn’t about hospitality theater. It’s about making you comfortable enough to tell us what’s really going on.

From first contact to project completion:

• We listen before we propose
• We communicate clearly throughout
• We provide strong project reporting so you’re never wondering
• We build trust through transparency, not promises

Because in aviation interiors, you’re not just buying a refurbishment. You’re choosing who you’ll work with during complex maintenance windows, tight deadlines, and unexpected challenges.

Choose a partner who listens first.

No 3: Reliability & Loyalty — Partners You Can Count On

In business aviation, reliability isn’t a bonus feature. It’s the foundation of every decision you make. Because when your aircraft is down, everything stops.

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“Reliability isn’t exciting until you need it. Then it’s everything. Meeting deadlines. Delivering on turnaround times. Being there year after year. That’s why our customers come back – and why partnerships like our SWISS extension through 2031 happen.”

— Daniel Heidrich, Sales Director

Down-to-earth, loyal, reliable — these aren’t marketing buzzwords for us. They’re measured outcomes. Deadlines met. TATs delivered. Projects completed as planned. Year after year.

Aircraft owners and operators need partners they can count on for major maintenance windows. MROs need suppliers who won’t let them down. Fleet programs require consistency across multiple projects and years.

Loyalty works both ways:

• To customers who trust us with their operations
• To suppliers who enable our quality
• To team members who deliver excellence daily

Trust is built through references — like our long-standing SWISS partnership. But it’s proven through consistent performance that lets you plan your operations confidently.

Reliability might not be exciting. But it’s why partnerships last decades.

Choose a partner you can count on – today, tomorrow, and years from now.

No 4: Doing It Right the First Time

In aviation interiors, there are no second chances. An error discovered at delivery isn’t just inconvenient — it impacts safety, certification, and customer operations.

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“In aviation, there’s no room for ‘good enough’ or ‘we’ll fix it later.’ Our certifications aren’t wall decorations — they’re commitments. Every stamp means we did it right the first time.”

— Lukasz Chudzicki, Head of Project Management

Certifications aren’t bureaucracy. They’re promises backed by regulatory oversight.

What our certifications mean in practice:

• EASA Part-145: Maintenance organization approval: every repair meets aviation safety standards
• EASA Part-21G: Production organization approval: we can design, manufacture, and certify components
• UK CAA approval: Complete Certificates of Release to Service under UK regulations
• Collins Aerospace authorization: one of only five facilities in Europe trusted for their components

These aren’t just credentials. They’re systems, processes, and quality controls that ensure every detail matters. The manufacturing approach means we control quality at every step — from material selection to final inspection.

Quality isn’t what slows us down. It’s what makes speed and flexibility possible. Because when you do it right the first time, you don’t waste time fixing mistakes.

Swiss-German quality standards. Aviation-grade documentation. Zero compromises.

Choose a partner where quality isn’t negotiable.

No 5: Quality as Mindset

Certifications tell you what a company can do. Culture tells you how they’ll actually do it.

EASA Part-145, Part-21G, UK CAA approval — these certifications establish the framework. But true quality excellence comes from something deeper: people who genuinely care about every detail.

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Quality management isn’t about enforcing procedures or conducting audits. It’s about building a culture where quality happens naturally, not because it’s enforced. Where craftsmen take pride in their work and engineers double-check because they want to, not because they have to.

“Quality isn’t just a process — it’s a mindset. It’s the soul and passion behind every detail that turn standards into excellence. That’s why true quality can’t be forced or faked.”

– Amina Azemi, Compliance & Safety Manager

How the AeroVisto quality mindset looks in practice:

• Team members identify potential issues before they become problems.
• Pride in craftsmanship that exceeds regulatory standards.
• Ongoing improvement fueled by genuine care, not just compliance.
• Soul and passion evident in every completed project.

You can’t fake this. Quality culture can’t be manufactured through checklists alone — it grows when standards meet people who believe in excellence.

Choose a partner where quality is lived, not just documented.

No 6: Earned Trust

In business aviation, the first project tells you if you can do the job. The second project tells you if you’ve earned the right to return.

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“The best sales meetings aren’t about convincing – they’re about returning. When customers come back because they want to, not because they must, that’s when you know quality and reliability have done their job. That’s earned trust.”

— Julian Heinz, Sales Director

Sales isn’t a one-time transaction in our industry. It’s a long-term relationship built on repeated performance. When you’re standing face-to-face with a customer discussing their next aircraft interior project, they remember everything – the last deadline met, the last challenge handled, the last promise kept.

That’s why quality and reliability aren’t just operational concerns. They’re what give our sales team the confidence to show up, look customers in the eye, and know we’ve earned our place there.

What earned trust looks like:

• Customers who return for the second, third, tenth project
• Referrals to colleagues and fleet partners
• Face-to-face conversations built on proven performance
• The confidence that comes from delivering consistently

At AeroVisto customers come back because they want to, not because they have no other choice. And that’s precisely how it should be.

Quality and reliability do the convincing. We just show up to discuss what’s next.

Choose a partner who earns your trust, project after project.

No 7: Understanding the World We Serve

We serve aircraft owners and operators around the world. Different cultures have different expectations and ways of expressing what excellence means to them. Recognizing these differences isn’t optional — it’s crucial.

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“Understanding someone’s culture means understanding what matters to them. That’s when real partnership begins.”

— Nouran Hossameldin, Deputy COO

AeroVisto operates worldwide — across Europe, the Middle East, Africa, and other regions. Each client has their own expectations, communication style, and success criteria. Fulfilling these expectations demands more than just technical expertise. It requires true cultural understanding.

That understanding isn’t learned from training manuals; it’s rooted in who we are. With 21 nationalities working side by side at AeroVisto, cultural diversity is an everyday part of our work. This isn’t just a company policy — it’s our life.

What this means for our clients:

• We understand different communication styles and expectations
• We adapt naturally to how you prefer to work
• We recognize what truly matters to you — often before you say it
• We build trust across borders and time zones

When your refurbishment partner genuinely understands your world, projects run smoother, communication flows more easily, and the result reflects exactly what you envisioned.

Choose a partner who understands the world you come from.

No 8: Never Alone with a Problem

In aviation interior refurbishment, complexity is part of the job. Unexpected findings during inspections. Materials that need to be sourced at the last minute. Technical challenges that only emerge mid-project. The question isn’t whether problems arise — it’s who stands beside you when they do.

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“Problems don’t scare us. What would scare us is leaving a customer alone with one.”

— Piotr Nidzgorski, Head of Surface-Shop

Aviation interior refurbishment is precision work — details matter down to the millimeter. It’s work where challenges can emerge, and where avoiding them isn’t an option. At AeroVisto, problems aren’t minimized, handed off, or explained away. They’re owned and solved.

This isn’t about being perfect. It’s about being present. When something doesn’t go as planned, customers don’t hear excuses or silence. They hear solutions — and they see us working alongside them until it’s resolved.

What showing up looks like:

• Immediate, honest communication when challenges arise
• Solutions first, explanations second
• Ownership from the team that knows the project best
• Staying present until the problem is fully resolved

Anyone can deliver when everything goes smoothly. The real test of a partner is what happens when it doesn’t.

Choose a partner who never leaves you alone with a problem.

No 9: Transparency Builds Trust

In business aviation, trust is earned in every interaction — not just the visible ones. The workshop, the project updates, the final delivery. But also the invoice, the documentation, the financial details that follow every project.

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“Transparency isn’t just a value — it’s a practice. Every accurate invoice, every clear document, every question answered. That’s where trust lives.”

— Cvetanka Nikolov, Group Accounting Coordinator

Customer experience doesn’t end when the aircraft leaves the hangar. It continues in every follow-up, every document, every number that crosses your desk. Financial clarity isn’t a back-office function — it’s part of the respect we show to every client.

At AeroVisto, transparency means no surprises. It means invoices that match what was agreed. Documentation that’s clear and complete. Questions answered promptly and honestly. These details may seem small, but they’re where trust is either reinforced — or lost.

What transparency looks like in practice:

• Accurate invoicing that reflects exactly what was delivered
• Clear financial documentation with no hidden costs
• Prompt, honest answers to every question
• Consistency across every touchpoint — workshop to accounting

Trust isn’t built in one department. It’s built in every interaction, by every team member, in every detail.

Choose a partner where transparency is practiced, not just promised.

No 10: Craftsmanship, Empowered

What does it take to deliver aircraft interiors that exceed expectations? Skilled hands, experienced eyes — and the tools to push beyond what was possible before.

At AeroVisto, we don’t choose between innovation and craftsmanship. We combine them.

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“Innovation doesn’t replace craftsmanship — it empowers it.“

— Andreas Herdt, Head of Surface-Shop

The best results come when skilled hands work with the best tools. Technology doesn’t make craftsmen obsolete — it makes them more precise, more efficient, more capable of delivering what customers envision.

Advanced materials. Precision equipment. Digital processes that support human expertise. None of these replace the eye of an experienced upholsterer or the judgment of a skilled surface technician. They amplify it.

This mindset shapes how AeroVisto approaches every project. We invest in new capabilities not to cut corners, but to push boundaries. Not to replace people, but to give them better tools.

What empowered craftsmanship looks like:

• Advanced materials that expand design possibilities
• Precision tools that enhance accuracy and consistency
• Digital processes that support — not replace — human expertise
• Continuous learning to master new techniques and technologies

Innovation without craftsmanship is just technology. Craftsmanship without innovation stands still. Together, they move forward.

Choose a partner where tradition and innovation work hand in hand.

No 11: Where Precision Proves Itself

When the aircraft is delivered, customers don’t ask about your processes. They step inside — and they notice everything.

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“Customers don’t see our processes but our seams, our surfaces, our finishes. That’s where precision proves itself.”

— Lea-Chantal Prandell, Head of Upholstery & Panel Shop

In aviation interiors, precision isn’t an abstract concept. It’s visible. Every seam that lines up perfectly. Every surface that feels right. Every finish that catches the light exactly as intended. This is where the work meets the customer’s eye — and where there’s nowhere to hide.

The ultimate test isn’t a checklist or an audit. It’s the moment a customer runs their hand across a seat, looks at a panel edge, or simply takes in the cabin. That moment tells the truth.

What visible precision looks like:

• Seams that align perfectly across surfaces and seats
• Finishes that meet the highest visual and tactile standards
• Results that hold up to close inspection — every time
• Work that speaks for itself without explanation

Processes happen behind the scenes. Precision proves itself in plain sight.

Choose a partner where precision is visible in every result.

No 12: Investing in People, Delivering in Projects

In aviation interiors, there are no shortcuts to skill. It’s built over years — with the right support.

Upholstery, surface finishing, panel work — these aren’t learned overnight. They’re built through experience, mentorship, and an environment where people are encouraged to get better.

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“When you invest in people, they invest themselves in their work. You see it in every cabin we deliver.”

— Gregor Rauser, Head of Site Complete Aircraft Services

At AeroVisto, developing talent is a priority — not just a policy. We invest in training, create pathways for growth, and give team members the space to master their craft.

Training programs and mentoring don’t show up on a quote. But their results do — in the skill, the consistency, and the care behind every finished cabin.

What investing in people looks like:

• Ongoing training and skill development across all departments
• Career pathways that encourage growth within the company
• Mentorship from experienced craftsmen to the next generation
• A culture where people stay, learn, and improve together

Great results aren’t just about equipment or processes. They’re about people who are given the tools and trust to do their best work.

Choose a partner who invests in the people behind every project.

No 14: Discipline Enables Flexibility

In aviation, timelines shift. Scopes change. Unexpected findings require fast decisions. Being flexible isn’t optional — it’s essential. But flexibility without structure is just chaos.

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“Discipline isn’t the opposite of flexibility. It’s what makes flexibility possible.”

— Daniela Hannweber, Deputy Sitemanager CAS

Reacting quickly doesn’t mean reacting randomly. When everyone knows their role and trusts the system, speed happens without confusion. Teams act. Coordination flows. Changes get absorbed without derailing the project.

At AeroVisto, discipline doesn’t mean rigidity. It means clarity — in roles, in handoffs, in how work moves between departments. That clarity is what allows us to adapt when plans change, without losing control.

Customers experience the flexibility. What they don’t see is the structure that makes it possible.

What disciplined flexibility looks like:

• Clear roles that enable fast decisions — not slow them down
• Defined handoffs so teams can act without hesitation
• Coordination that absorbs change without creating chaos
• Structure that supports speed, not bureaucracy that blocks it

Flexibility is what customers need. Discipline is how we deliver it.

Choose a partner who’s structured enough to move fast.

No 15: Keeping Cabins Running

In commercial aviation, aircraft don’t wait. Fleets fly daily schedules, turnaround windows are tight, and downtime costs more than money — it costs operations. Keeping cabins running requires more than skill. It requires presence.

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“Being right at the airport isn’t a convenience. It’s a commitment. Whatever is required to keep the Cabin running, we are there to handle it.”

— Dimitrios Mihalopoulos, Head of Site, Zurich

AeroVisto’s Component and Upholstery Shop sits directly at Zurich Airport — not nearby, not a short drive away, but right there. That proximity isn’t just logistically convenient. It’s operationally critical.

Coffee machine overhauls. Oven maintenance. Oxygen systems. Battery service. Seat assembly. Leather repairs. Carpet replacement. The range of services may surprise — but that’s the reality of keeping commercial cabins operational. When something needs attention, the answer isn’t a shipment or a scheduling call. It’s a short walk.

For more than half the year, the team works night shifts — because aircraft fly during the day and maintenance happens when passengers aren’t on board. That rhythm is part of the commitment.

What proximity and presence mean for operators:

• Immediate response when aircraft are on the ground
• No shipping delays, no customs, no logistics gaps
• Night shift capability to match operational schedules
• A full range of cabin services under one roof, right at the airport

In commercial aviation, proximity becomes a competitive advantage.

Choose a partner who’s present when it matters.

No 16: Making Vision Real

Every refurbishment starts with a vision. But a vision alone isn’t enough — it needs options, materials, and expertise to take shape.

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“A vision needs options to become real. That’s what material consulting is about: showing customers possibilities they didn’t know existed.”

— Yvonne Hanssen, Cabin Interior Designer & Material Specialist

Customers often arrive with an idea — a color direction, a feeling, a reference image. Turning that into a finished cabin requires more than execution. It requires guidance through the world of materials: leathers, textiles, veneers, finishes, stitching patterns. Each choice shapes the final result.

Material consulting isn’t about pushing customers toward a decision. It’s about opening doors — showing combinations they hadn’t considered, finishes they didn’t know existed, options beyond the standard. Our goal is to guide, to expand what’s possible.

When customers can see and touch real options, decisions become easier. The vision stops being abstract. It becomes something they can hold in their hands — and something we can deliver with confidence.

What material consulting looks like:

✅ Curated material options tailored to the customer’s vision

✅ Expert guidance through leathers, textiles, veneers, and finishes

✅ Design directions beyond the expected — from classic to contemporary

✅ Real samples, real choices, real confidence before the project begins

Each cabin refurbishment is something exceptionally personal. And the right materials make all the difference.

Choose a partner who shows you what’s possible.

No 17: Creating Conditions for Success

People don’t succeed because they’re told to. They succeed when they have clarity, fairness, and room to grow.

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“Good people management doesn’t control. It creates the conditions where people can succeed.”

— Armin Skala, Head of People Management

Behind every skilled team is a structure that supports them — not one that restricts them. Clear frameworks, consistent processes, and fair conditions. These aren’t bureaucracy. They’re the foundation that allows people to focus on what they do best.

At AeroVisto, people management isn’t about control. It’s about creating an environment where everyone knows where they stand. Where expectations are clear. Where growth is possible for those who want it.

When people feel treated fairly and understand the path ahead, they bring their best to every project. That’s not managed from above — it’s enabled from within.

What enabling conditions look like:

✅ Clear expectations so people know where they stand

✅ Consistent frameworks that ensure fairness across the team

✅ Pathways for development — visible and accessible

✅ An environment where people can focus on their craft, not on uncertainty

Structure without support is just control. Support without structure is chaos. The right balance creates success.

Choose a partner who invests in the people behind the work — and the conditions that help them thrive.

No 18: Swiss Precision as a Mindset

Swiss precision. It’s a phrase that gets used a lot — sometimes as shorthand, sometimes as marketing. But at AeroVisto’s upholstery shop in Staad, it’s something more tangible: a standard that’s earned, practiced, and passed on.

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“Swiss precision isn’t a slogan. It’s our mindset — and how we show up every day, year after year.” — Ursina Koloska, Head of Upholstery & Panel Shop, Staad

Switzerland has a tradition of craft excellence that’s recognized worldwide. That tradition isn’t abstract — it’s built into formal training programs, professional competitions, and a culture where “good enough” simply isn’t.

At AeroVisto, this heritage shows up in every seat cover, every leather finish, every stitched detail that leaves the workshop. It’s visible in the work — but it starts much earlier, in how skills are developed, refined, and shared across generations of craftspeople.

Ursina, Head of our Upholstery Shop in Staad, is a SwissSkills champion — recognized at the 2013 Swiss national championships for outstanding performance in interior decoration. That level of training doesn’t fade. It shapes how she leads, how standards are maintained, and how her team learns.

✅ Craftsmanship rooted in Swiss vocational training tradition

✅ Skills proven at the highest competitive level

✅ Knowledge transfer built into daily practice

✅ Precision that’s practiced daily — not just promised

Precision isn’t inherited. It’s trained, tested, and earned — then passed on to those who come next. That’s what Swiss craftsmanship really means.

Choose a partner where precision is trained, tested, and passed on.

No 19: The Service Behind the Service

Fresh coffee at cruising altitude. A warm meal served exactly when expected. For passengers, these moments feel effortless — as they should. But behind every seamless experience is work that happens long before boarding.

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“Passengers expect perfect service on board. We make sure they can — without ever thinking about us.” — Dusan Djordjevic, Team Leader — Food Department, Component Shop Zurich Airport

At Zurich Airport, AeroVisto’s Food Department keeps the equipment running that passengers take for granted. Coffee machines, ovens, galley components — maintained, overhauled, and returned to service so cabin crews can deliver the experience passengers expect.

This isn’t glamorous work. It doesn’t make headlines. But when a coffee machine fails mid-flight or an oven doesn’t heat, passengers notice immediately. The goal is simple: make sure they never have to.

Precision, timing, reliability — delivered behind the scenes, measured by the absence of problems. That’s the standard.

✅ Galley equipment maintained to airline specifications

✅ Turnaround times that match operational schedules

✅ Quality that passengers experience but never question

✅ A team that takes pride in staying invisible

The best service is the one nobody has to think about. That’s when the job is done right.

Choose a partner who delivers excellence behind the scenes.

No 20: Caring Beyond the Visible

Aircraft cabins are designed with extraordinary care — every surface, every finish, every detail considered. But when the lights dim and passengers rest, what they sleep on rarely gets the same attention.

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“We don’t just care about cabin aesthetics. We care about how passengers feel when they arrive.”

— Hind El Abassi, Cabin Comfort Solutions

For those who fly overnight before a board meeting — or to start the holiday the moment you land — arrival conditions matter. The difference between landing rested or landing depleted isn’t luck. It starts with understanding what the body needs at altitude.

That’s the perspective we bring to cabin comfort. Whether it’s a complete sleep system or a set of pillows and blankets with real sleeping science inside — every solution we offer combines aesthetics with function. Premium materials that match the cabin interior. Science-proven performance that passengers feel when they land.

✅ Comfort designed for aircraft conditions

✅ Solutions tailored to the cabin and the owner’s preferences

✅ Aesthetics and function — both, not either

✅ From pillows and blankets to complete regeneration systems

A beautiful jet cabin is rightly expected. Caring about how passengers arrive — that’s what sets interiors apart.

No 21: Room to Grow

In aviation interiors, skills are built over years. But skill alone isn’t enough — it takes ambition, effort, and a company that notices both.

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“Personal growth starts outside your comfort zone. Dedication and commitment, when recognized, turn into real career progression.” — Kerem Kabal, Project Manager

At AeroVisto, career paths aren’t just HR documents. They’re real. When someone brings dedication, it gets noticed. When someone is ready for more responsibility, the door opens.

This isn’t about fast-tracking or shortcuts. It’s about recognizing effort, rewarding commitment, and giving people the space to grow into roles they’ve earned — step by step, project by project.

The result? A team where people stay, develop, and take ownership — because they know their work matters.

✅ Effort that gets recognized, not overlooked

✅ Career paths that are real, not theoretical

✅ Responsibility given when it’s earned

✅ A culture where growth leads somewhere

When people grow, the company grows with them. That’s how teams become stronger.

Choose a partner who gives people room to grow.