<h3>Einleitung</h3><p>The Monte Rosa transports guests back to the origins of mountain tourism, steeped in the charm of the founding era yet entirely free of any musty, museum-like feel.<br /><br /> We are seeking a qualified and passionate Front Desk Agent (m/f/d) to join our historical property.<br /> We are looking for motivated employees f<strong>or the 2026/2027 winter season (December-April)</strong> Apply now!</p><h3>Your profile</h3><ul><li>Excellent communication and interpersonal skills.</li> <li>Experience with Protel On Premise or a comparable PMS system is desirable</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Exceptional attention to detail and organizational skills.</li> <li>Ability to remain professional and composed under pressure.</li> <li>Strong guest-oriented mindset with a passion for hospitality.</li> <li>Ability to work independently and as part of a team.</li> <li>Knowledge oh hotel management systems</li> <li>Fluent in English. French and German are a strong advantage</li> <li>A minimum of a year's experience in a luxury establishment</li> </ul><h3>Your tasks</h3><ul><li>Welcome, assist, and engage with guests throughout their stay, ensuring a personalized and memorable experience.</li> <li>Provide dedicated attention to VIPs, repeat guests, and special occasions.</li> <li>Handle guest requests, inquiries, and complaints professionally, ensuring timely resolution and service recovery.</li> <li>Coordinate guest preferences and special requests with all relevant departments.</li> <li>Maintain accurate guest profiles and participate in operational briefings to stay informed of arrivals and special requests.</li> <li>Conduct courtesy, pre-arrival, and pre-departure calls to enhance the guest experience and satisfaction.</li> <li>Respond to guest feedback and uphold LQA standards at all times.</li> <li>Manage incoming and outgoing calls, relay messages, and coordinate communication between guests and hotel departments.</li> <li>Provide information on hotel facilities, services, transportation, and local attractions.</li> <li>Promote and cross-sell hotel services, including F&B outlets and Concierge experiences.</li> <li>Monitor guest requests through hotel communication systems and ensure prompt follow-up.</li> <li>Support smooth arrival and departure experiences, including transportation, billing, and luggage arrangements.</li> <li>Experience with Protel On Premise or a comparable PMS system is desirable</li> </ul><h3>Benefits</h3><ul><li> <p>Central staff accommodation in the heart of Zermatt and Täsch</p> </li> <li> <p>Special staff, family & friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)</p> </li> <li> <p>Fitness room available for our employees, as well as a wide range of sports activities in Zermatt</p> </li> <li> <p>Access to our pool area during designated staff swimming hours</p> </li> <li> <p>Through a development program, you have access to various training courses, such as those offered by Ritzy</p> </li> <li> <p>Discounts on seasonal or annual ski lift passes with the Zermatt resident card</p> </li> <li> <p>For employees who cannot or do not wish to work both the winter and summer seasons in Zermatt, we offer support in finding complementary positions through our partner hotels</p> </li> </ul>
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