B2C Coordinator Internship

Ready for a new challenge?  

For 10 years, Swibeco has been supporting Swiss companies in valuing their employees through simple, modern and effective benefits solutions.

Founded in Switzerland, Swibeco now relies on a team of 60 committed employees across our offices in Lausanne and Zurich, united by a mission: to provide Flexible Benefits that create real impact.

Swibeco has more than 9'000 corporate clients in Switzerland, including major brands such as AXA, Swissquote, FedEx/TNT, Alcon, Decathlon, Capgemini, Holcim, Sprüngli, SAP, etc.

Our strength? A perfect understanding of local issues, a human approach, and a technology designed to make a difference.

To support our E-commerce & Operations teams in Lausanne, we are looking for a B2C Coordinator Intern for 6 months with the possibility of permanent employment. This exciting opportunity will allow you to work in a fast-paced, entrepreneurial environment and make a real impact while helping us scale our business.

1. Support B2C user operations

• Coordinate with our external service provider to ensure user requests are handled properly.
  
• Help follow up on complex or sensitive user cases (e.g. delays, order issues, etc.).
  
• Collaborate with internal teams to find quick and effective solutions for our users.
  
• Join weekly calls with the support provider and track key issues or improvements.
  
• Suggest improvements to internal procedures when inefficiencies arise.
  
• Help monitor basic KPIs (request volume, resolution time, recurring issues)..
  

• Help monitor daily order flows, returns, and stock synchronizations.
  
• Improve the price scouting process (IA) and ensure a dynamic price-monitoring.
  
• Identify and help resolve issues (e.g. tracking errors, stock mismatches, import problems).
  
• Coordinate with tech and logistics teams as needed.
  
• Maintain and update internal records, dashboards, and documentation.
  
• Support product and partner data management, assisting the Partner Manager for Multimedia.
  

3. General operational support  

• Assist in documenting processes.
  
• Help identify improvements to simplify workflows.
  
• Support team members with ad-hoc operational tasks.
  

Requirements

Who We Are Looking For :

• You are about to graduate with an Advanced Diploma of Higher Education or Bachelor's degree in Commercial / Business Administration or equivalent.
  
• You have excellent interpersonal skills and a strong customer orientation; you are proactive and positive by nature.
  
• You are attracted to Scale 'up environments, and you want to make a difference in a fast-growing organization.
  
• You are a critical thinker and always on the move.
  
• You are curious and enthusiastic about learning about many topics.
  
• You speak fluently English and French or German
  
• You have a "can-do" attitude, are a quick learner, and have an entrepreneurial mindset.
  
• You are looking for a long-term position, not just a 6-month internship.
  

Benefits

• A six-month internship with the possibility of transitioning into a permanent role based on performance.
  
• A dynamic and supportive scaleup environment where you can make a meaningful impact.
  
• A professional and stimulating workplace that fosters growth and development.
  
• Meal and Mobility allowance on your Swibeco Card.
  
• Gifts for birthdays/jubilees/Christmas.
  
• Permanent discounts for your daily savings on over 150 leading brands.
  
• A collaborative and fun team, flexible working conditions, and modern office facilities.
  
• Free coffee and beverages to keep you energized!
  
• Nice offices close to the lake and the public transportation.
  

If you are excited about this opportunity and meet the qualifications, we would love to hear from you!