Operations & Technology Coordinator

Our client, Philip Morris International in Lausanne, is hiring an Operations & Technology Coordinator

Are you passionate about process optimization, technology, and innovative solutions? Join the Content & Owned Media team at Philip Morris International (PMI) in Lausanne and play a key role in driving operational and technological transformation within the company's global communications function.

Your responsibilities:

In collaboration with the Senior Manager of Technology and Operations, you will execute a range of initiatives to support the team's operational framework. Key responsibilities include:

• Coordinate day-to-day operations within the Content & Owned Media team.

• Maintain and optimize planning tools (e.g., SharePoint) and implement automation to improve workflows.

• Identify process bottlenecks and propose actionable solutions.

• Build strong cross-functional relationships to enhance collaboration.

• Support the adoption of AI and GenAI tools across the function, ensuring alignment with strategic goals.

• Coordinate the review of AI/GenAI business cases, maintain dashboards, and support the Global Comms teams with submissions.

• Assist in organizing training sessions on new technologies, including AI, DAM systems, and related tools.

• Keep relevant SharePoint pages, including those related to AI and Content & Owned Media, up to date.

• Manage front-end and back-end operations of the Digital Asset Management (DAM) system to ensure seamless functionality.

• Lead technology adoption and process improvement projects.

• Design and implement operational tools, templates, and SharePoint site structures tailored to team needs.

• Monitor licenses, subscriptions, and storage quotas for MS SharePoint and other tools.

Your profile:

• Strong focus on process optimization and continuous improvement

• Governance and workflow management skills

• Excellent communication and interpersonal abilities

• Proficiency with digital tools and systems (MS 365, SharePoint, DAM, etc.)

• Solid understanding of AI technologies and their practical integration into workflows

Required experience:

• Proven experience coordinating team operations and streamlining processes

• Background in managing content/media-related operational frameworks

• Hands-on experience with planning tools and technology integration

• Experience supporting AI and GenAI adoption and maintaining relevant dashboards

• Ability to explain technical topics clearly to non-technical stakeholders

• Proactive mindset with a strong problem-solving orientation and a passion for leveraging technology

Why join PMI?

Philip Morris International is at the forefront of innovation in its industry. This role offers a unique opportunity to be part of a dynamic, global team driving digital transformation in a constantly evolving environment.

Interested? Don't miss this opportunity to be part of an exciting transformation. Apply now!