Support Specialist

Support Specialist

At Parashift, we're not just setting new standards in the field of intelligent document processing (IDP), we're literally tearing it up. Recognized by Forbes.com as one of the 30 most promising AI startups in Europe, we're on a mission to redefine the way companies process their documents by making them smarter, faster and more effortless.

Your tasks & responsibilities

• Handle of 1st-level and 2nd-level support requests by phone and ticket system
• Manage support ticket inflow and perform triage
• Ensure tickets are resolved in the shortest possible time
• Provide client support via remote sessions, phone or on-site (very rare)
• Escalate complex tickets that requires advanced technical intervention to 3rd-level support
• Take care about the support documentation
• Assist in the monthly support reporting
• Assist in the improvement of the support processes

Required Qualifications & Expectations

Must have

• Either a technical or business education with experience in each complementary field
• A minimum of two years work experience
• Fluent in german and english, written and verbal
• Striving to give the most awesome support possible
• Quick thinking, quick understanding and fast learner with great work ethics
• A natural interest in all things computer technology
• Eager to make history for yourself and the company

Advantage

• French is a plus
• Experience in the document industry a plus
• Any Start-Up experience is a plus

Application Process

Please send your resume, a cover letter explaining why you are suitable for this position, and your salary expectations. Following your application, we have a five-step interview process:

• Initial Screening
• Brief Phone Conversation
• Practical Assessment
• Meet the Team
• Job Offer

We are a young, fast-paced company working together as a team to make an awesome product even better. At Parashift, the best ideas and rational approaches win. If you want to make a radical change in a lively start-up atmosphere and love technology, then you've come to the right place. We have room to allow you to develop yourself in a positive working environment both personally and professionally and to give your ideas the necessary freedom.

Ready to take the challenge? Apply directly online.