Product and Application Presales Engineer (Customer Service Experience)

Product and Application Presales Engineer (Customer Service Experience)Qualifications

• Number of Years of Work Experience: 5+


• Well-developed technical skills with the ability to learn fast

Responsibilities

• Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases


• Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications


• Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements


• Eroduct demo support and presentation to customers / partners


• Providing technical and user support locally


• Assisting with Request for Proposal (RFP), Request for Quote, tender responses


• Presentation assistance - research customers, track down and document existing systems, organizing information, etc.


• Providing customers and partners with technical training and workshops


• Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas

Preferred experience

• Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage


• Familiarity with artificial intelligence, natural language processing is a plus


• Technical management & customer facing experience with a business driven mindset

Skills

• A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)


• Ability to work on system integration requirements


• Interest in Conversational AI applications


• Eager and able to work in a multicultural environment


• Very good communicator


• Fluent in English and German (written and spoken)


• French language skills are desired


• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

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