Professional Services Consultant - DAM

Über den Job

Do you enjoy getting things done and want to make an impact in a fast-growing tech company?

At FotoWare, we challenge the status quo and set ambitious goals for how technology can empower people. Our culture is guided by four core values—Responsible, Passionate, Caring, and Innovative—and they shape how we take ownership, deliver on our promises, and support one another.

We believe the best work happens in an inclusive and diverse environment where everyone is encouraged to bring their best self to work. Our teams are made up of technology enthusiasts who care deeply about our users and about helping each other grow. Trust and empowerment are central to how we lead, giving people the freedom to explore ideas and take initiative.

We are now looking for a German-speaking Professional Services Consultant who is passionate about making a difference in our customers' lives and wants to help them succeed through product innovation and engagement, business-minded and proactive.

About the role:

As a Professional Services Consultant you transform Fotoware’s products and solutions into a seamless, first-class customer experience. As part of a small, agile Professional Services team, you love rolling up your sleeves, collaborating closely, and making a real impact.

With a strong technical foundation, you’re the person who instantly understands the technical implications behind customer needs — and can translate them into clear, structured implementation steps. At the same time, you explain complex technical setups to customers in a simple, friendly, and actionable way. You’re the bridge that makes everything click.

You lead in a responsible and structured way multiple overlapping customer projects in the DACH region, from few days to multiple months in time and budget.

You will work closely with our Key Account Management and Presales Team to evolve our customer base and revenue.

Furthermore, you advise, train, and challenge customers, contribute to Fotoware’s go-to-market strategy, and take true ownership of customer satisfaction. When priorities shift or issues escalate, you know exactly how to navigate them confidently.

You build credible relationships throughout the customer’s organization and ensure users unlock the full value of Fotoware’s solutions. Whether you’re mapping workflows, designing improvements, or troubleshooting intricate software and infrastructure issues — your mix of hands-on mentality and technical depth is what makes the real difference.

You are responsible for transforming Fotoware’s products and solutions into a seamless, high-quality customer experience. As a member of the agile Professional Services team, you proactively collaborate, contribute effectively, and deliver measurable impact.

The workplace could be at our head office in Oslo, Norway, at our office in Baden, close to Zurich in Switzerland, or from a remote office (home) in Germany.

Professionally, you will bring...

• Strong technical understanding, ideally with experience in software, SaaS, integrations, APIs, or cloud-based infrastructures

• Experience in project management for consulting/services projects (classic and agile methods) — certifications are a plus

• Ability to manage and prioritize multiple parallel projects with structure and confidence using work/task management solutions

• Proven track record of leading complex IT projects from concept to completion

• Familiarity with software development or solution design processes: requirements analysis, conceptualization, documentation

• Experience working with complex IT systems and modern SaaS environments

• A structured, organized, and customer-focused working style, paired with strong communication skills

• A passion for working in a small team where ownership, initiative, and hands-on collaboration matter

• Excellent German skills (written & spoken) and business-fluent English

• Solid project hygiene: time tracking, expectation management, structured communication

It would be a benefit if you have...

• Experience with cloud migration projects

• Knowledge of integrations, automation, or API-based workflows

• Official project management certifications

As a person you...

• Are curious about new technology and how it can benefit our customers

• Are a team player, focused on accomplishing common goals

• Are accountable and solution-oriented

• Have the drive and commitment to work in a highly dynamic environment

• Work well independently and take responsibility and ownership

• Have a growth mindset and are willing to learn new things

• Are positive, and service-minded with good communication skills

• Identify with our values: Innovative, Passionate, Responsible and Caring

What Fotoware offers you:

• An inclusive workplace which values flexible workstyles, work hours and diversity

• Fotoware share of women are around 45% and our internal survey results score 4,7 of 5

• A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows

• An international environment filled with possibilities for personal and professional growth

• A company certified as Great Place to Work and awarded Norway's Best Workplace in 2020, 2021 and 2022. We were also awarded one of Europe’s Best Workplaces in 2020 and 2021.

• Travel insurance and private health insurance that includes free physiotherapy and psychological treatment

We prefer physical presence but offer flexibility with remote work options

Do you want to be part of our team? We would like to hear from you!

Please send your CV and application in English as soon as possible.

For more information about Fotoware visit: Fotoware.com