Head of ERP & Business Solutions m/w/d

Über den Job

As Head of ERP & Business Applications, you will take ownership of our group-wide Microsoft Dynamics 365 platform and lead the ongoing transformation of our ERP and CRM landscape. Combining strategic leadership with hands-on stakeholder management, you will guide a small expert team, steer external partners, and ensure that our business applications support growth, efficiency, and innovation across the organization. This role offers the opportunity to make a lasting impact on our digital transformation journey and enterprise architecture.

Your Key Responsibilities

• Own and continuously enhance the group-wide Microsoft Dynamics 365 (Finance & Operations and Customer Engagement) platform, ensuring stable operations, effective release management, and high-quality support services
• Lead the NextGen ERP transformation program, driving standardization, reducing customizations, and establishing sustainable platform governance
• Manage the consolidation of the group’s ERP and CRM landscape, including the migration of legacy systems and the integration of newly acquired entities into Dynamics 365
• Define and maintain the application lifecycle management (ALM) strategy, environment architecture, and roadmap for future platform development
• Act as the central point of contact for business requirements, translating demand into prioritized initiatives and release plans
• Govern and manage external implementation partners, ensuring service excellence, delivery quality, knowledge transfer, and effective vendor performance
• Lead, develop, and coach the internal ERP team while managing budgets, resources, and transparent reporting to IT leadership
• Ensure compliance with security, audit, and governance requirements, including access management, segregation of duties, and regulatory standards
• Assess and drive new business application initiatives beyond the D365 platform
• Ensure compliance with audit and governance requirements within the application landscape
• Serve as deputy to the Head of IT for ERP and business applications

What You Bring

• 8+ years of experience with Microsoft Dynamics 365 Finance & Operations (or Dynamics AX) in complex enterprise environments, including several years in a leadership role
• Proven experience leading internal teams and managing external implementation partners within an end-user organization
• Strong track record in ERP transformation, platform stabilization, and reducing customizations in favor of standard solutions
• Hands-on experience with Application Lifecycle Management (ALM), including Azure DevOps, release management, testing, and environment governance
• Solid understanding of ITIL-based change, release, and incident management in a business-critical ERP environment
• Experience in requirements management, business process analysis, and backlog prioritization
• Proven expertise in ERP/CRM migration projects and multi-entity organizational structures
• Good understanding of ERP security, role-based access concepts, governance, and compliance requirements; ISO/IEC 27001 knowledge is an advantage
• Degree in Computer Science, Business Informatics, or a related field
• Relevant Microsoft Dynamics 365 and/or ITIL certifications are a plus
• Business fluency in German and English

What We Offer

• A varied and interesting range of responsibilities
• A position within a highly collaborative, dynamic, and family-oriented work environment
• An attractive workplace in the city of Lucerne, easily accessible by public transport or car, and surrounded by a beautiful lake and impressive mountain scenery
• Flexible working hours (40-hour work week) and a minimum of 25 vacation days per calendar year
• Support for your professional development, including assistance with both internal and external training and continuing education opportunities
• Additional employee benefits and discounts/special offers

Interested? 
Then we should get to know each other. Pia Requena (HR Business Partner) is looking forward to receiving your online application and will be happy to provide you with further information (+41 41 319 50 38).