Travel Coordinator Switzerland (m/f/d) (60%)

The Travel Coordinator Switzerland (m/f/d) supports the coordination of business travel by handling travel bookings, hotel arrangements, and monitoring the quality of services provided by travel agency. This role ensures smooth logistics, cost-efficiency, and compliance with company travel policies. 

Based in Baden and reporting to the Global Travel and Expense Manager, you will support us in following domains: Travel and Accommodation.
 
Your Responsibilities: 

1. Travel Coordination 

• Coordinate domestic and international travel arrangements for employees and guests, including flights, trains, and ground transportation via our online booking tool or the travel agency. 
• Ensure travel itineraries are accurate, compliant with company policies, and communicated clearly to travelers. 

• Research and book appropriate hotels and accommodations aligned with traveler preferences and corporate travel policy. 
• Handle changes, cancellations, and urgent accommodation needs promptly and effectively. 

3. Travel Agency Liaison & Quality Monitoring 

• Act as the main contact point between the company and the contracted travel agency. 
• Monitor performance and service quality of the travel agency (response time, accuracy, traveler satisfaction, etc.). 
• Collect traveler feedback and report findings to improve service delivery. 
• Conduct periodic reviews of agency invoices and bookings for accuracy and cost-efficiency. 

4. Administrative and Reporting Tasks 

• Assist in generating monthly or quarterly travel activity and cost reports. 
• Maintain organized records of all bookings, invoices, and communication with the agency. 

5. Policy and Compliance Support 

• Ensure all travel is arranged in compliance with internal travel policies. 
• Provide support and clarification to employees regarding travel policy guidelines. 
• Propose improvements to travel processes and policies based on user feedback and industry trends. 

 
Your Background: 

Education: 

• Bachelor’s degree or diploma in Tourism, Hospitality, Business Administration, Event Management, or a related field. 
• A certification in Travel Coordination or similar is a plus. 

Experience: 

• Some professional experience in administrative support, travel coordination or hospitality. 
• Experience working with online travel booking platforms (e.g. Concur, Booking.com, Expedia for Business, etc.) is highly desirable. 
• Exposure to corporate travel planning processes is advantageous. 

Skills and Competencies: 

• Strong organizational skills with the ability to handle multiple tasks and prioritize effectively. 
• Excellent communication and interpersonal skills, with a service-oriented mindset. 
• High attention to detail and accuracy in managing bookings and itineraries. 
• Basic negotiation skills when dealing with travel providers and hotels. 
• Proficiency in Microsoft Office (Excel, Word, Outlook) and travel/expense management software. 
• Ability to work under pressure and respond flexibly to last-minute changes. 
• Fluent in German and good command of English. 

Personal Qualities: 

• Proactive and reliable with a sense of responsibility and discretion. 
• Positive attitude, team player, and willingness to learn. 
• Strong sense of confidentiality when handling sensitive travel data and executive itineraries. 

Your Benefits:

• Canteen.
• Childcare.
• Modern office, smart working.
• Flexible working model.
• Attractive holiday plan.
• Employee assistance program.