Head Concierge

Über den Job

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

The Head Concierge is responsible for coordinating all Concierge & Business Hub activities. You will be a vital asset within our Workplace Team. Reporting directly to your State Operations Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge services and Business Hub. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.

Primary Responsibilities 

• The provision of Concierge Services in a friendly, professional and amiable manner of which the Head Concierge will act as the client’s “brand” that is recognisable, approachable and known.


• You will be a key source of knowledge for tenants and visitors about the asset and local precinct


• Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and engaging with tenants, retailers, and visitors as you move throughout the lobby and the building precinct


• You are the face of Accor to the building owner/manager, tenants, and visitors, and play a pivotal role in representing our brand, as well as our client's brand.


• Identify opportunities and innovative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends


• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions


• Implementation & review of shift handovers, made by the outgoing shift(s) and follow up as required by the incoming shift(s).


• Responsibility for the tailoring and provision of concierge specific offerings that may include; local vendor building access, gift services, accommodation sourcing, ticketing service offerings, restaurant bookings & offsite function arrangements and the building of professional networks to support such functions.


• Maintain a presence in the business hub area throughout the day and especially during peak times providing a point of contact and hospitality for tenants and guests.


• Manage and maintain the booking functions via the designated system

 
Skills and Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service


• Written and verbal communication skills


• Previous experience in a customer experience role


• Strong passion for people, curating experiences for others and in leading premium service delivery

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!


• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you


• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays


• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy


• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide


• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.