Head of Technical Operations

Asperiq is hiring a Head of Technical Operations in Baar (ZG), Switzerland, which is a pivotal role that requires high-level cross-departmental coordination between Sales, Customer Success, and Product Management. If you’re passionate about combining technology, project delivery, and customer impact - and thrive in environments where security and precision matter - this role is for you.

About the Role

In this capacity, you will lead program management activities, oversee pre-sales technical operations, ensure the approval of technical aspects of sales offers before sending them to customers, manage sales campaigns globally, design and enhance training programs for internal employees and customers, and act as a key liaison between Sales and Product Management. This role demands extensive experience in program management, leadership, international markets expertise, training programs design, communication skills, feedback collection from customers, and the ability to impact product development based on customer insights.

Key Responsibilities

• Lead and drive technical operations activities related to customer deployments,
  support, and maintenance
• Own and manage product deployments end-to-end — within budget, scope, and
  agreed timelines
• Lead field technical specialists, on-site engineers, and customer solution engineers
• Maintain expert-level knowledge of Asperiq’s secure networking and cryptographic
  portfolio to design and drive customer solutions from architecture through delivery
• Lead global Sales campaigns with focus on the Middle East, Africa, and Latin
  America
• Oversee and support pre-sales activities and opportunity management by providing technical and operational input
• Act as a “red team” to evaluate and validate offers and proposals from delivery and
  commercial perspectives
• Ensure compliance with support and maintenance agreements
• Utilize global partner and vendor networks to ensure highest delivery quality and
  competitive pricing
• Work closely with the Head of Academy to design and deliver training sessions for
  employees, partners, and customers
• Serve as a bridge between Sales and Product Management departments by
  utilizing customer interaction data to provide valuable feedback and insights

What We’re Looking For

•  7+ years of proven Program Management experience in technical or secure
  communications environments. Possession of relevant certifications (such as PMP,
  Scrum Master, etc.) is a plus
• Demonstrated leadership skills in managing multiple projects simultaneously with
  attention to detail and commitment to quality
• Experience working with government, defense, or other security-sensitive
  customers
• Strong understanding of cryptographic technologies and secure networking
  architectures
• Excellent coordination, communication, and stakeholder management skills.
• Experience in international markets, specifically Middle East, Africa, and Latin
  America, with commercial awareness and ability to balance technical and
  business perspectives
• Proven expertise in training program design and execution. Possession of
  certifications from other vendors is a plus
• Structured, self-driven, and results-oriented personality
• Comfortable working with global partners and multicultural teams
• Fluent in English (spoken and written), German knowledge, any additional languages are a plus
• Willingness to travel +40%, work place is Baar, Switzerland

Why Join Asperiq?

• Make a real impact on mission-critical secure communication systems.
• Take ownership of complex international projects
• Collaborate with high-security customers and leading experts in the field.
• Grow in a high-responsibility, high-autonomy environment
• Contribute to the next generation of cryptographic and secure communication
  technology

Our Benefits

• 40-hour work week based on an annual working time model
• Flexible working hours with the possibility to compensate overtime
• 5 weeks vacation
• Option to work from home 1 day per week
• Parking available for CHF 40 per month
• Half-Fare travelcard (Halbtax)
• Short decision-making processes
• Dynamic start-up environment

Interested? Does the position meet your profile and personal ambitions? If so, we look forward to receiving your application.