Customer Support Analyst

Customer Support Analyst

Zurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Identifies basic application, rating, coding, workflow, and software issues. This role is hybrid and will report to our one of the following office: Schaumburg, IL, Overland Park, KS, Anoka, MN

The Day to Day:

• Resolves basic inquiries.

• Performs troubleshooting to diagnose user problems (PC and business systems).

• Documents all inquiries into the Help Desk problem management system.

• Complies with IT service management governance, standards and polices.

• Provides input for service level performance reports to the business generating improvement actions where necessary.

• Supports the end-user satisfaction process and service improvement programs.

• Supports business in disaster recovery testing.

Required:

• High School Diploma or Equivalent and No prior experience required in the Application Support area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support area

AND

• Customer service experience

• Experience in analyzing computer problems

• Rating Experience

• Coding Experience

• Must be able to work flexible schedules

Preferred:

• Insurance industry experience

• Organization skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Overland Park, AM - Anoka

Remote Working: No

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1

Nearest Major Market: Chicago