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Public Information Officer
Public Information Officer
Org. Setting and Reporting
Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over 100 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2015-2030, supports regional and national implementation of the Framework and catalyses action and increases global awareness to reduce disaster risk working with U.N. Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community.
This position is based in Geneva, leads the Contents and Channels unit and reports to the Chief, Communication, Advocacy, Knowledge Management and ICT Section of UNDRR.
The incumbent will carry out the following duties and responsibilities:
Oversees the development and implementation of the overall digital and online media strategy for UNDRR, in coordination with Regional Offices and other relevant Branches and Sections of UNDRR.
Plans and oversees the development and maintenance of all public-facing UNDRR corporate websites ensuring they keep pace with industry developments, maintain the good image of UNDRR, and are up to date and secure.
Oversees the daily update of PreventionWeb site through the supervision, training and oversight of editorial staff. Monitors trends and events related to DRR and coordinates the production of appropriate content and editorial packages. Acts as a knowledge broker to keep partner organizations informed of relevant new content on Disaster Risk Reduction, climate change and sustainable development.
Oversees UNDRR corporate social channels, coordinating digital production and ensuring timeliness and relevance of content. Ensures consistent messaging and branding, quality control and a coherent user experience across UNDRR digital platforms
In collaboration with the Head of the Campaigns and Community unit, takes the lead in the planning, development and implementation of large, complex digital communication campaigns (e.g. global advocacy and communication initiatives, public information programmes for a region, broad-reaching subject specific issues, etc.). Prepares or oversees preparation of a diverse range of digital contents assets in support of major campaign initiatives.
Provides advice and expertise to managers and senior officers across the Organization on a range of digital communication and advocacy issues, methods, and approaches; anticipates and resolves online communications problems. Coordinates the development of policies and SOPs on digital communications and ensures their coherent application across UNDRR. Coordinates digital training programmes for content managers.
Monitors and benchmarks UNDRR digital presence and campaigns and captures and analyses relevant social media and web analytics to support continuous improvement of UNDRR digital presence. Evaluates results and impact of digital communications and advocacy activities; reports on developments, trends and attitudes regarding the UN, and UNDRR in particular.
Represents the institution in meetings and conferences; fulfills speaking engagements and makes presentations to groups on UNDRR activities and advocate issues of concern; organizes seminars, lectures, conferences, public events on major issues and events concerning the organization.
Participates in coordination of substantive and administrative activities of the unit, interpreting and disseminating policy, providing procedural advice, improving reporting systems, handling operational and administrative queries, preparing budget submissions.
Develops strategic partnerships with key constituencies and digital influencers to solicit support for and maximize impact of digital communication and advocacy objectives campaigns and knowledge management products and tools.
Manages the Content and Channels Unit. contributes to the planning and carries out the work plan under his/her responsibility, determining priorities, and allocating resources for the completion of outputs and their timely delivery; ensures that the outputs produced by the Unit meet high-quality standards and support relevant UNDRR mandates. Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Unit, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance (PAS), interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting. Recruits staff, taking due account of geographical and gender balance. Manages, guides, develops and trains staff under his/her supervision, including staff members in geographically dispersed locations. Fosters teamwork and communication among staff in the Branch and across organizational boundaries.
May perform other duties as required.
PROFESSIONALISM: Knowledge of communication campaign development, communication strategy planning and oversight and editorial content management. Ability to manage communication-related vendors, develop and maintain communication-related budgets, knowledge of client relationship software (Mailchimp etc). Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring equal participation of women and men in all areas of work
CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships withclients by gaining their trust and respect. Identifies clients’ needs and matches them toappropriate solutions. Monitors ongoing developments inside and outside theclients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.
A minimum of seven years of progressively responsible experience in public information, communication, advocacy campaigns, journalism, or related area is required.
Experience in social media is required.
Experience in website development and management is required.
Experience in UN advocacy campaigns is desirable.
Experience working in international organizations such as the United Nations is desirable.
English and French are the two working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another UN official language is also desirable.
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
In line with the overall United Nations policy, the UN Office for Disaster Risk Reduction encourages a positive workplace culture which embraces inclusivity and leverages diversity within its workforce. Measures are applied to enable all staff members to contribute equally and fully to the work and development of the organization, including flexible working arrangements, family-friendly policies and standards of conduct.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.