Icebreaker and Smartwool are looking for an exceptional Manager, Sales Operations (Smartwool & icebreaker EMEA) to join our team based in Stabio, Switzerland.

Our portfolio’s purpose is to transform the synthetic performance apparel category with merino-based, responsible product and brand solutions.

Let’s Talk about the Role

In this role as Sales Operations Manager, you will manage the process of forecasting, targeting and tracking the overall yearly, monthly & seasonal EMEA budget. Owning/managing the “Gross to net” process working directly with the Sales leadership, Account Managers, agents/distributors, Finance, Supply Chain, Product and Marketing departments to make sure we deliver our yearly financial targets. Be the link between the brand and our internal team to support the ongoing implementation of SAP-platform.

How You Will Make a Difference

You will achieve this by:

• Targeting: work with Sales Reps and Product team to deliver the overall seasonal targets by country, channel, strategic accounts and by category.
• Forecasting: Provide to Sales Director, Finance and Operations input and the country scenario plans by country, by channel, by strategic accounts, by category, by seasons and by year in line with Strategic plan and yearly budget requirements. Measure success through scorecard metrics and deadline respect.
• Implement and Track monthly shipping targets through regular conference calls with Operations, Customers Service and Sales Reps (develop an effective process that provides accountability and greater accuracy). Ensure regular information sharing with main stakeholders and Sr Leadership around sufficiency vs targets.
• Implementation and maintenance of the icebreaker discount structure by accounts; control and monitor the discount applications during the season. Manage and maintain the T&C tool.
• Discount and Sales program management: work with Sales Director and Finance on defining, accepting or not pre-season and in season required programs. Monitor countries compliance with policies.
• Cancelation management: work with finance and operations for decision making in season. Ensure orderbook integrity and inventory excellence in partnership with Operation and CS teams
• Go to market process: attend key seasonal product and marketing meetings. Support EMEA sales team in preparation of the Sales meeting, taking an active part.
• Business intelligence: Support BI team with all the details related to existing procedure, process and reports, defining priorities on the developments. Ensure a correct and efficient functioning of Cognos 11 and main data packages.
• SAP data & process management. Work closely with the implementation team to set up Master Data Management customer and article details.
• Coach and mentor the business analyst’s and sales co-ordinators that sit within the team, to ensure ongoing support of the sales and supply planning teams.
• Create customized reports not covered by the existing and standard ones managing the information flow through different department. Gather and provide feedback to continuously improve analysis and tools.
• Management of the main sales force tools and software:
  - setup and maintenance of Mobi-media & B2B platform (order entry tools)
  - development of the assortment planning tool.
  - coordination of the EDI projects.
• Maintain and enforce regular communication with different HQ department (Product, Finance, Planning, Customer Service) and Sales force ensuring a smooth reciprocal flow of information, providing detailed Sales data and analysis.
• Samples lifecycle management from acquisition to delivery to showrooms/agents:
  - manage acquisition of samples based on the sales force and central depts needs.
  - define business plans to rationalize samples buys and reduce costs along sample lifecycle (acquisition/delivery/inventory/distressed collection management).

Skills for Success

• University Degree or equivalent, preferably in Business or economics
• Minimum 5 years of sales analysis/sales ops/business planning experience, background in management consulting is a plus.
• Good communication skills in English
• Proficient in Microsoft Excel and effective presentations skills in Microsoft PowerPoint or any related tool
• High energetic, goal oriented and driven individual
• Strategic thinker
• Great at getting things done and can create, maintain and develop relationship with various departments
• Curious, with a global understanding and outlook, and strong desire to continually learn and evolve
• Active in nature
• A Brand Ambassador who is drawn in by our story and inspired by the authenticity and uniqueness of our brand

About VF

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• On site gym offering health and well-being initiatives
• A discount card with 50% on all VF brands
• Break out areas offering complimentary hot drinks
• Relocation support may be available to applicants who lives more than 100 km from Stabio.

Free to Be, Inclusion & Diversity 

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

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