Customer Care Agent (Italian & French)

Smood is the leading last mile delivery service in Switzerland. We aim to improve the lives of Swiss people in everything we do. Smood is a food-tech company connecting Swiss consumers with more than 2,000 restaurants and 80 Migros stores and we are constantly exploring additional services to expand our core offering. All mobile apps, the website and other proprietary tech and software is built in-house. Smood stands for a diverse, dynamic and open corporate culture. With us, you will be encouraged and challenged to show your full potential.

Our Customer Care Agent's key role is to offer our clients exceptional experiences! The key is developing a rapport and building a relationship through various channels. (phone, chats, email).

Responsibilities :

• Answer questions and solve customer problems
• Handle phone and email inquiries
• Collaborate with colleagues
• Listen to customers
• Ensure quality follow-up
• Transfer requests to the different departments

Your skills :

• Experience in a similar position in customer relations

• You are solution-oriented
• Team player
• You have excellent interpersonal skills
• You are flexible and rigorous
• You have a sense of service
• You have a good command of computer tools
• Italian-French excellent level

What Smood offer:

• The opportunity to be a part of a very entrepreneurial and innovative organisation
• Smood is an incredible fast-paced working environment that will never get boring
• We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy.
• We are a talented, multi-cultural team from diverse backgrounds and industries
• Attractive and fun working atmosphere in a committed, dynamic and team-focused company

Mandatory Questions:

• Application is not a remote position. Are you able to work in the office located in Geneva?
• If foreign, do you already possess the required work permits for Switzerland? Please state the permit type.
• Please provide your salary expectations
• Please provide your availability