Branch Manager - Network of Branches and Online Bank - DOM-TOM, France

About the job

Branch Manager

Your daily missions

Are you keen to engage your colleagues in new adventures while continuing to advise your clients?

BFC is looking for a Branch Manager for its dual Saint Gilles-Saint Leu Branch.

You are responsible for the development of the business portfolio of your branches and will be tasked with leading two teams in the Retail & Professional markets. You achieve the commercial objectives focused on customer satisfaction with your branches.

You oversee the commercial activity, risk, and compliance indicators.

Specifically, you will be required to:

Management

Ø Implement the individual and collective managerial practices in force within your branches

Ø Ensure the animation and activity of your team focused on customer satisfaction

Ø Identify development needs, create the necessary conditions, and support the skills development of your colleagues (individual interviews and staff evaluations)

Ø Ensure good coordination with HR stakeholders and participate, in conjunction with HR, in key stages: recruitment, integration, training, mobility, remuneration

Animation / Steering

Ø Lead local actions within the framework of the defined action plan

Ø Promote and proactively foster synergy within your branches

Ø Monitor the achievement of your branches’ objectives, propose and implement any corrective actions

Ø Ensure quality reception through effective organisation within your branches and follow-up on customer complaints

Commercial

Ø Ensure the preservation and development of your branches’ business portfolio and manage a portfolio of clients and prospects

Ø Develop the net banking income of your branches and validate tariff exemptions within your decision-making limits

Ø Develop client autonomy and encourage the promotion of remote sales and digital channels

Ø Ensure the proper adoption and implementation of your team’s commercial practices

Ø Ensure good collaboration between your team and transversal service teams

Risk/Compliance

Ø Manage daily commitments and risk under the authority of the RCL & DCPP with support from the Risk unit

Ø Authorise credit files within your decision-making limits

Ø Monitor credit risk of ongoing operations

Ø Ensure compliance with internal procedures regarding compliance and ethics

Ø Ensure the application of safety rules for people, assets, and operations

Ø Be responsible for the permanent supervision of your branches

What if it was you?

Ø Responsive, rigorous, and dynamic, you have excellent interpersonal skills and a commercial mindset.

Ø Autonomous in implementing branch animation to achieve defined commercial objectives

Ø A driver of your teams’ skills development, you know how to impart your expertise with pedagogy and assertiveness.

Ø Organised and with a strong team spirit, you are a manager attentive to both your colleagues and your clients.

Ø Familiar with banking offers aimed at retail, wealth management, and professional markets, you have a good understanding of banking operations and master the rules and procedures in force.

Ø You hold a Bac+3 to 5 degree in Banking / Insurance / Finance or Commerce / Sales, with proven experience as a Branch Manager.

Ø Holding the AMF certification is necessary for your role.

More than a position, a springboard

Joining this position offers the opportunity to join a fully operational local bank in its territories in La Réunion and Mayotte, opening the door to other opportunities in France or internationally.

Why choose us?

Joining BFC,

· Means joining a regional bank with 400 employees and branches located in La Réunion, Mayotte, and Paris!

· Means giving yourself the chance to gain valuable experience in a sector undergoing major transformation!

· Means progressing towards expert and/or managerial roles within a human-sized bank!

· Means participating in a unique adventure and joining a team focused on client satisfaction and performance!