Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Customer Success Manager 100%

Ingram Micro is the world's leading IT distributor. In Switzerland, we work with professional B2B partners, manufacturers and system houses on sustainable, profitable growth.

For this specific role in our Sales team in Cham, we are not looking for beginners but an experienced sales personality, ideally from the IT sector.

What you achieve:

In this role, you are the primary contact for your assigned customers, recognise their needs early and develop suitable solutions based on our product and service portfolio.

You actively manage existing customers, build long-term relationships and proactively develop the business. You ensure that customers receive competent advice, relevant offers and that their concerns are handled reliably.

In close collaboration with internal contacts from sales, product management, vendor management, operations and finance, you form the interface between customers, manufacturers and internal teams. You coordinate enquiries, prepare quotations, accompany orders and ensure timely and professional processing.

Another important part of your role is the continuous improvement of customer care. You contribute ideas for process optimisation, support the increase of efficiency and customer satisfaction, and actively help to sustainably strengthen customer loyalty, revenue development and service quality.

What you do:

• you are the first point of contact for your assigned customers and ensure professional, solution-oriented customer care
• you actively expand existing customer relationships and develop the business through proactive support, targeted follow-ups and suitable offers
• you record and process telephone and written enquiries, orders, quotations, credit notes and invoices
• you provide information on prices, availability, delivery dates, products, services and our e-shop
• you coordinate clarifications regarding open orders, returns, complaints and customer-specific concerns
• you process new customer applications, maintain customer master data and ensure clean data quality
• you work closely with internal teams and ensure that customer concerns are resolved efficiently and reliably
• you support sales and marketing activities as well as customer-specific projects in coordination with the supervising position
• you actively contribute to process improvements and help to continuously increase efficiency, profitability and customer satisfaction
• you continuously deepen your product knowledge and use this knowledge to advise customers competently and practically

What you bring:

• you have a commercial basic education or equivalent further training and bring several years of professional experience in customer service, sales back office, inside sales or account management
• you enjoy direct customer contact and understand how to develop customer relationships long-term and with trust
• you are confident with MS Office and have experience with CRM systems
• you work independently, precisely, structured and service-oriented
• you are a proactive, friendly and resilient personality with a good flair for numbers
• you communicate clearly, work reliably and are a true team player
• you have a good understanding of processes and value clean and efficient execution of your tasks
• you are curious, open to new perspectives and like to think two steps ahead
• you can quickly familiarise yourself with new topics, systems and procedures
• you possess a networked and structured way of thinking
• you have very good German and English skills, good spoken French skills, Italian skills are an advantage

Our offer:

• An exciting role in a dynamic & future-oriented company
• Comprehensive induction into your area of responsibility as well as a high degree of independence and personal responsibility after the induction period
• Flat hierarchy and informal culture
• 6 weeks holiday, hybrid working model, 41.5 hours/week, flexitime model
• Individual training opportunities
• Company-owned parking spaces (free) OR public transport subsidy
• Free coffee, tea, as well as water and fruit
• Company events & perks

Do you want to help us advance INGRAM MICRO GmbH? Then we look forward to receiving your complete application documents (including photo and salary expectations); please submit your dossier as a single document (max. 10 MB) via our recruiting platform "Workday Recruiting". Your dossier should include your CV, cover letter, as well as certificates and diplomas.