Technical Application Responsibility SAP Case Management (CM/SP) 80 - 100%
Kanton Zürich
Zürich
Key information
- Publication date:17 October 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the Finance Administration of Zurich, overseeing SAP Fallmanagement. Be part of a digital transformation in public services.
Tasks
- Lead the SAP S/4 HANA Customer Management applications for case management.
- Collaborate with technical teams to enhance public service processes.
- Provide support, training, and process consulting on SAP implementations.
Skills
- Master's degree in IT, business, or related fields with relevant experience.
- Deep knowledge of SAP S/4 HANA architecture and data management.
- Analytical mindset with strong communication and problem-solving skills.
Is this helpful?
The Finance Administration manages the finances of the Canton of Zurich and enables an overall view. It prepares the budget with financial plan and the accounts of the canton on behalf of the government council. It prepares financial decisions of the government council, ensures an efficient accounting system, and provides corresponding services for the entire administration.
The Finance Administration is responsible for the fully digital application, review, and payment process for government tasks in SAP. For the new development of this process (initially for the Covid-19 hardship program of the Canton of Zurich), it was awarded "Digital Pioneer" by SAP Switzerland at the SAP Quality Awards 2022. This solution is used and further expanded within the framework of the digitalization of the administration for a wide variety of case processing processes in the Canton of Zurich.
These are your tasks:
- Taking over the technical application responsibility (Business Owner) Case Management with the SAP S/4 HANA Customer Management (CM) module including Case Management, Service and Social Protection (SP); ongoing operation as well as continuous further development for existing and additional application areas
- Organizing and leading a structured exchange with the technical application responsibility, users, coordination with internal and external technical teams, as well as participation in interdisciplinary project teams
- Ensuring the operation and further development of the SAP applications used for case management to digitalize and improve canton-wide processes including definition and review of business processes (BPA) and coordination with interface managers
- Technical support, test management, process consulting, and training for implementation projects and users
What you bring:
- Higher education (Master's degree or equivalent) in computer science, business administration and/or business process engineering/management as well as several years of relevant professional experience
- In-depth expertise regarding the SAP S/4 HANA module landscape including architecture, process design, and data management
- Knowledge of the HERMES project method and experience in business analysis are advantageous
- Analytical, independent, and result-oriented working style with a reliable and communicative personality
- You work solution-oriented with a variety of different contacts, keep an overview even under pressure, and are open to new challenges
What we offer:
- The Canton of Zurich as a secure and solid employer
- Exciting and challenging tasks with scope for design and development opportunities
- Flexible working hours at a modern workplace within walking distance of Zurich main station
Interested?
Then we look forward to your application. Please note that we only process applications submitted via the online tool.
Your specific questions about the position will be gladly answered by Daniel Rentzsch (Head of Hardship Program Office) at Tel.: +41 43 259 47 46. For questions about the application process, please contact Julia Ernst (Recruiting Specialist) at Tel.: +41 43 259 35 19.
Your new environment: www.finanzverwaltung.zh.ch
