IT Support Technician (80-100%)
Ecublens
Key information
- Publication date:18 September 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Ecublens
Job summary
Join Meanquest, a dynamic IT company with a friendly work culture.
Tasks
- Manage customer support tickets via phone and email efficiently.
- Provide user support, ensuring satisfaction and resolving issues.
- Prepare and maintain IT equipment, ensuring smooth operations.
Skills
- Minimum 2 years of experience in Helpdesk or IT support roles.
- Strong knowledge of Microsoft environments and service tools.
- Analytical mindset with excellent communication skills.
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? %Dynamic with good IT knowledge and looking for a nice working environment?......Come discover this opportunity!
Meanquest is an IT service company created in 1995 that now has more than a hundred people.
Based in Ecublens, Meyrin, and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security, and recruitment.
An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service.
We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy.
We regularly look for profiles eager to get involved in the development of our company.
As part of strengthening our teams, we are looking for
an IT Support Technician (80-100%)
Responsibilities :
Ticket management
Receive customer requests by phone and email
Enter and track all types of customer tickets in our service management tool
Escalate unresolved incidents to the next level
User support
Manage level 1 incidents and service requests, provide technical assistance by phone and travel to the client if necessary
Advise and guide users in their daily IT use and ensure their satisfaction
Ensure installation and maintenance of the IT equipment
Perform on-site interventions
IT equipment management
Prepare equipment in the workshop: install, configure, and deploy workstations and applications
Perform hardware troubleshooting, implement repairs and/or provide workarounds
Handle the warranty tracking process for defective items
Documentation update and continuous improvement
Document incidents and resolution methods
Contribute to enriching, maintaining, and ensuring the consistency of the knowledge base
Contribute to writing procedures, forms, and user guides
Profile sought :
Certified and recognized training in Switzerland in the field of Helpdesk, IT and/or proven experience of at least 2 years in this activity area.
Very good knowledge of Microsoft environments (Windows 10, Office suite, Microsoft 365) and experience with service management tools
Good knowledge of desktop applications
Knowledge of ITIL
English, minimum B1
Driving license required
Service orientation, analytical mindset
Respect for rules, priorities, and deadlines
Writing skills
Residence required in the Lake Geneva region
Why apply?
- A dynamic and committed team
- Great opportunities for professional development and continuous training
- Nice, modern, and friendly premises
- A lively company life with regular internal events
- Possibility of teleworking, maximum two days per week
Interested in this opportunity? Do not hesitate to apply and join us!
Not all listed skills are required to apply.
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