Team Leader IT Service Desk 100%

01 April 2026
100%
Permanent position
Dietlikon

Job summary

Join T&N as Teamleiter IT-Servicedesk in Dietlikon! Be part of a leading ICT solutions provider since 1996.

Tasks

Manage and lead the IT-Servicedesk team to ensure smooth operations.
Develop team members and maintain clear communication processes.
Oversee operational support and manage escalations effectively.

Skills

Several years of IT support experience; leadership skills required.
Fluent in German and English; French is a plus.
Familiarity with ITIL service processes is essential.

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About the job

Team Leader IT Service Desk 100%

Dietlikon

T&N stands for innovative and customized ICT solutions in the business environment. Since 1996, we have been shaping the digital future with 180 employees at eleven locations in Switzerland and Austria. We are part of WTG, a leading European provider of integrated enterprise solutions for IT, communication, and security. The WTG group employs more than 500 people in total.

The IT service desk is a central function to reliably ensure operational business. In the role of team leader, you are responsible for competently and responsibly managing operations in the interest of our customer satisfaction.

With your professional expertise and leadership qualities, you are well positioned to successfully fulfill this key role at T&N.

Your tasks

Team management
Technical leadership of the IT service desk team
Employee development
Clear prioritization, structured work processes, and clean communication
Management of operational operations and support
Escalation, resource, and process managementWhat distinguishes you

What we expect

Several years of technical experience in IT support, service desk, or system engineering
Experience in a system integrator environment is an advantage
Leadership experience
Very good German and English skills, French is an advantage
Experience with ITIL-oriented service processes

What T&N offers

We stand for: responsibility before structure, clarity before speed, stability before growth
Future-oriented position and varied activities
Opportunities for ongoing training and education
Options for home office are available

Ursula Hubmann looks forward to receiving your application documents, consisting of a resume with core competencies, achievements, and references, submitted via the application form at: www.tn-ict.com.