Assistant Quality and Process Management

About the job

With a well-coordinated team, we accompany patients through highs and lows and help them to return to life or work after an accident or illness.

Assistant Quality and Process Management

Our teamwork is based on goodwill, trust, commitment and service orientation. If these values are important to you and you want to contribute to further developing the Suva Clinics as well as their quality and processes, we look forward to receiving your application.

Tasks

• Administrative tasks:
  • Document maintenance and control
  • Management and documentation of cross-clinic improvement and corrective measures
  • Organisation of satisfaction surveys (patients, referrers) as well as internal and external audits
  • Support with risk controls within the framework of ERM
  • Management and evaluation of statistics
• Participation in the project for the transformation into the integrated management system (IMS) of the Suva Clinics at both locations – e.g.:
  
  • Development of an application for IMS documentation
  • Process modelling and document migration
  • Training of employees
• Assistance in the development and implementation of quality concepts and quality improvement measures with the specialist departments (e.g. for the quality contract according to KVG 58a)
  
• Assistance in the implementation and controlling of internal and external quality requirements/standards (e.g. ANQ, Hplus)
• Participation in projects (e.g. Lean Management, Records Management)

Profile

• Commercial basic training and/or health profession
• Courses such as Quality Manager in Healthcare, Quality and Process Manager or similar
• Experience in quality management, ideally in healthcare
• Experience in project, lean and records management is an advantage
• Networked thinking and acting combined with the ability to work with people from different professional groups/stakeholders
• Ability to communicate appropriately for the level and audience as well as service-oriented in spoken and written form
• Very good knowledge in the use of MS Office products and applications for integrated management systems
• Mandatory: German language skills at native level as well as very good French skills (at least C1-C2) and willingness to travel (Sion, Bern)

Benefits - good work needs good conditions

• 50% discount on health insurance premiums
• Attractive pension benefits
• Work-life balance: own daycare centre, financial support for external childcare
• Days off on birthday and on certain public holidays outside the canton
• Extensive internal training offer as well as contributions to external training
• Free use of the training and leisure centre
• Modern infrastructure in a scenic location near Zurich

Contact

Andrea Ruprecht

Team Leader Quality, Process and Risk Management Suva Clinics
Tel. +41 56 485 5471

Pascale Jenzer
Deputy Head of Human Resources
Tel. +41564855560