Customer Service Clerk 80% - 100% (m/f/d)

Shaping the future – at an international supplier for environmentally friendly rail transport

We are part of the Swiss Glas Trösch Group, a dynamically growing family business with 6,000 employees across 70 locations in Europe. Our passion has been the material glass in its fascinating diversity for over one hundred years. We harness its innovative potentials to always develop the best solutions for our customers. Environmental protection is our top priority.
 
In our Rail business unit, everything revolves around the use of glass in rail vehicles. Whether high-speed or local trains, metros or trams: thanks to our own development team and motivated employees, we are among the most sought-after providers of front glazing worldwide. We invest sustainably in our competencies, processes, and the expansion of our modern production – thus contributing to making the most environmentally friendly means of transport even safer worldwide.

We are looking for the following position at our Ursenbach location starting immediately or by arrangement:

Customer Service Clerk 80% - 100% (m/f/d)

This is your area of responsibility:

• Assisting with all work processes in Customer Service from customer registration through order processing to transport and any complaint handling
• Handling transport processing including customs documents in compliance with applicable regulations
• Ensuring customer satisfaction and the quality of internal interfaces with other departments
• Supporting Key Account Managers in administrative tasks
• Together with planning, purchasing, production, and shipping, coordinating the smooth and timely delivery of our customer orders
• Deputizing for the Head of Customer Service

What you bring with you:

• Commercial basic training
• At least 5 years of experience in sales / customer service
• Very good German and English skills
• Teamwork, flexibility, and resilience
• Practical and independent working style
• First leadership experience is an advantage

What you can look forward to:

• A modern workplace with flexible working hours and short decision-making paths
• A committed team that works hybrid, distributes tasks effectively, and is characterized by strong collaboration and mutual support
• A responsible position with plenty of creative freedom and development opportunities
• Training opportunities
• And last but not least, our pleasant and motivated colleagues at the Ursenbach location

Have we sparked your interest? Then shape the future with us. Because we are convinced that each and every individual can make a big difference with us. We look forward to receiving your online application with a photo.