Operations Engineer Managed Services 80-100% (a)

As an Operations Engineer Managed Services, you take responsibility for the stable, secure, and sustainable operation of demanding customer platforms. You work independently on technical faults, changes, and lifecycle topics and accompany your cases until a sustainable solution is achieved. In doing so, you are in direct contact with our customers and work closely with Service Management, the engineering teams, and our technology partners.

You will become part of our Managed Services team in Bern. Our technology landscape is diverse and continuously evolving. Therefore, not individual manufacturer knowledge but a broad understanding of infrastructure, strong troubleshooting skills, and the willingness to familiarise yourself with new platforms are crucial.

* Operation & Monitoring: You operate and monitor business-critical IT platforms of our Managed Services customers, analyse alerts, logs, and performance data, and ensure the agreed service quality.

* Incidents, Requests & Changes: You systematically narrow down complex faults to their cause, implement sustainable solutions, and carry out service requests and changes in a controlled and traceable manner.

* Lifecycle & Documentation: You plan and implement maintenance, updates, and patches in productive customer environments and document environments, changes, and solutions clearly.

* Customers & Collaboration: You are a reliable technical contact person for our customers, inform proactively, and work closely with Service Management, senior engineers, and manufacturers on complex issues.

* Automation & Improvement: You recognise recurring error patterns, automate suitable operational tasks, and actively develop monitoring, processes, and services further.

* On-call Service: You regularly provide on-call service to restore business-critical customer services outside regular operating hours. This is compensated or remunerated according to applicable operational regulations.

* Completed training in computer science or a comparable technical qualification

* Several years of proven experience in the independent operation of productive and business-critical IT infrastructures, cloud platforms, or managed services

* Profound system engineering understanding in several areas such as compute, storage, virtualisation, networking, operating systems, backup, or monitoring

* Confident, independent analysis and resolution of complex technical faults

* Experience with structured operational processes as well as incident, problem, and change management

* Willingness and personal suitability to participate in on-call service

* Very good German skills and good English skills, both spoken and written

Technologies You May Encounter

Experience with various infrastructure and cloud platforms is welcome. We do not require knowledge of specific manufacturers and do not expect you to master the entire technology stack yet. Depending on the customer environment, you may encounter the following technologies and topics, among others:

* Private cloud, hybrid cloud, and hyperconverged infrastructures

* Virtualisation as well as software-defined compute, storage, and networking

* Windows- and Linux-based platforms

* Monitoring, alerting, logging, and performance analysis

* Backup, recovery, data protection, and cyber resilience

* Automation and infrastructure as code, for example with PowerShell, Bash, Python, Ansible, or Terraform

* Technologies such as Nutanix, Rubrik, HYCU, Cloudian, Red Hat, Zabbix

An Additional Plus

* Experience in the productive operation of Kubernetes or Red Hat OpenShift

* Knowledge in container monitoring, troubleshooting, GitOps, or Helm

* Practical experience at an IT service provider or managed services provider

* Knowledge of ITIL-oriented service management processes

* Relevant manufacturer certifications

You think analytically and solution-oriented, tackle tasks with a pronounced hands-on mentality, and take responsibility for productive customer environments. Your structured and independent working style enables you to handle even complex situations calmly, comprehensibly, and with high quality standards. You communicate clearly and professionally, enjoy working with customers as well as internal specialists, and actively share your knowledge within the team. New technologies motivate you, and you contribute with initiative and a desire to shape the further development of our Managed Services.

Our culture is open, transparent, and we communicate on a first-name basis at eye level. Your ideas and innovative power are welcome because we make our decisions locally – like in an SME. Nevertheless, you do not have to forgo the advantages of a large company; Axians is part of the global VINCI Group with nearly 285,000 employees. We consistently keep our promise "The best of ICT with a human touch" and our core values; independence, responsibility, entrepreneurial spirit, trust, and solidarity guide our collaboration – locally, nationally, and internationally.

In many disciplines, we are among the market leaders. Our customers entrust us with their important projects, and our teams provide services at the cutting edge of technology – sometimes regionally or even internationally. This ensures an exciting working environment. To enable our teams to successfully solve even the most demanding tasks, we specifically promote the professional and personal development of each individual. At Axians in Switzerland and within the VINCI Group, many paths are open to you nationally and worldwide.

• Bonus share programmes for employees of the VINCI Group
• Attractive remuneration and social benefits
• Flexible working conditions
• Programs for personal further education and development 
• Short decision-making paths & a collegial environment