Team Leader Customer Interactions in Business Field Management (a)

About the job

Team Leader Customer Interactions in Business Field Management (a)

Workload

80-100%

Workplace

Bern-Bundesplatz

How you inspire

• You are jointly responsible with the team for the professional leadership and conceptual further development of topics around customer interaction
• You and your team are responsible for ensuring the consistent application of customer journeys around key events as well as the advisory and support process
• You consistently drive the strategic change in sales, are responsible for the sales dialogue with targeted measures, and oversee transfer coordination and standards as well as exchange forums including success measurement
• You design and define future-oriented and differentiating standards regarding advisory aids/tools together with the team and implement these in interdisciplinary teams
• You are responsible for promoting and further developing your employees as well as a positive performance culture to ensure team success

What you bring

• You have several years of professional and leadership experience in advising on banking topics and hold a Bachelor’s or Master’s degree (or equivalent), ideally complemented by regular further training
• You are an empathetic and inspiring personality, bring strong leadership skills and possess pronounced communication and motivation abilities
• You think in a networked way, bring extensive conceptual experience and have a confident approach to stakeholders as a team player
• You think entrepreneurially, understand the current challenges in customer interaction and sales, and act in a connected manner
• You work focused and reliably even under high pressure and uncertainty and convince with well-founded arguments

We are committed to you!

• Support for your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job-sharing, home office, annual working hours)
• Between 27 – 30 days of holiday per year
• Sustainable remuneration: no individual bonuses, but profit sharing for all employees
• How we interact: informal culture – open – personal – team-oriented

Your BEKB

For pioneers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young and experienced talents in their development, advocate for individual and flexible working arrangements, and pave the way for our employees to further training and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment and sustainability are firmly anchored with us; diversity , collaboration and humour are part of our DNA.

Your future leader

Your manager looks forward to providing you with information about your future position, such as your tasks and your team:

Jörg Ulrich
Head of Business Field Management

031 666 10 30

joerg.ulrich@bekb.ch

Your contact person in HR

We are happy to answer your questions about the application process, your future employment conditions and the BEKB culture:

René Schläppi
HR Business Partner

031 666 67 79

https://www.linkedin.com/in/reneschlaeppi/