Specialist Customer Support (Compliance) 80 - 100%

Hypothekarbank Lenzburg (HBL) is an innovative and agile financial service provider with a strong affinity for digitalization and open banking culture.

Banking of the future - while others are still talking about it, we are already in the middle of it. Fintechs, digital solutions, agility are already everyday life for us. Are you a reliable personality who would like to competently engage for our bank? Then become part of our well-coordinated customer support team in the Service Center area and help shape the future of HBL with us.

Your tasks

• Support in monitoring, analyzing, and assessing complex cases related to the prevention of money laundering, terrorism financing, and fraud detection
• Timely processing of in-depth clarifications in telephone customer contact
• Quality assurance of special cases within the team
• Support with administrative tasks
• Optimization of processes to increase efficiency and quality
• Training of employees in AML processes (increasing the "first-time-right" rate)

What you bring

• Completed banking training and/or solid experience in compliance
• High customer orientation as well as experience with in-depth clarifications in telephone customer contact
• Very good German and French skills; English or other languages are an advantage
• High commitment, initiative, and strong sense of responsibility
• Precise working style, very good analytical skills, and interconnected thinking
• Self-initiative, curiosity, and digital affinity

Our offer

• Varied and future-oriented activity
• Innovative, dynamic environment
• Attractive employment conditions
• Uncomplicated informal culture
• Suitable for re-entrants

Have we sparked your interest? Then apply online today – we look forward to receiving your complete application documents.

We only accept direct applications.

Your contact

Mr. Michael Grösser, Team Leader Service Center, Tel. 062 885 14 36
Ms. Bettina Vollenweider, HR Business Partner, Tel. 062 885 13 19