Service Contact Centre Employee

About the job

You work 100% in Fehraltorf – with the possibility to also work remotely

• You are close to our customers daily – both by phone and in writing. Here you have the opportunity to make a real impact: With an open ear, quick solutions and a personal touch, you ensure that our customers feel in good hands from the very beginning
• In this central coordination role, you arrange appointments with our customers and plan the assignments as well as daily routes of our service technicians. You will have plenty of scope for creativity and the opportunity to actively shape and optimise processes
• You are the voice that reliably accompanies our customers: You proactively inform about repair appointments and installations, thereby building trust – even where no definitive solution yet exists
• Pending orders and status lists help you keep an overview even in a varied daily routine. This way, you can always recognise where action is needed and tackle matters where it counts

• You have completed commercial training and bring several years of professional experience in a comparable role – whether in scheduling, contact centre or customer service: You know the business and understand what matters
• You excel in customer contact. You can draw on a wealth of experience in telephone customer contact and find the right tone even in difficult conversations
• You are an upbeat, communicative personality – and do not lose your composure even in hectic moments. Reliability and a positive demeanour come naturally to you
• You work independently, in a structured manner and with high organisational skills – you keep several balls in the air at once and never lose sight of the big picture
• You are proficient with common IT systems and are open to continuously expanding your knowledge
• You communicate confidently in German and French – clearly, professionally and in a partnership spirit. Additional language skills are a welcome plus

V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus the heart of a customer experience that inspires. With professionalism, expertise and genuine sensitivity to the needs of our customers, we ensure that every enquiry is answered quickly, reliably and solution-oriented.