Reservations Agent - Gstaad, Saanen, Switzerland
hosco.
Gstaad
Key information
- Publication date:25 November 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Gstaad
Job summary
The Gstaad Palace, a 5-star luxury hotel, is a Swiss landmark. Experience elegant hospitality in a family-run atmosphere.
Tasks
- Manage individual and group bookings from inquiry to reservation.
- Ensure smooth operations in the reservations department daily.
- Provide personalized service to international guests throughout bookings.
Skills
- Experience in hotel reservations and familiarity with Protel system.
- Excellent communication and coordination skills are essential.
- Strong attention to detail and customer service expertise required.
Is this helpful?
The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.
Your Responsibilities
- Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of “Leading Hotels of the World,” Swiss Deluxe Hotels, and our internal QM
- Ensuring smooth operations in the reservations department
- Providing personalized service to our (international) guests throughout the reservation process
- Entering guest data into the Protel on Premise booking system
- Shared responsibility for current occupancy levels and monitoring of the room budget
- Coordinating various rates and conditions with the reservations manager
- Close collaboration with operational and administrative hotel departments
- Assisting in monitoring our availability on online channels (CRS)
