Bühler AG
Uzwil
Operational Excellence Manager Remote Support
- 05 August 2026
- 80 – 100%
- Permanent position
- English (Fluent)
About the job
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Operational Excellence Manager Remote Support
Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a global service environment? At Bühler, you will play a key role in shaping the future of our Remote Support organization by optimizing processes, enhancing customer experience, and enabling efficient service delivery through innovative tools and solutions. You will collaborate with stakeholders across Service, Sales, IT, and global regions to drive impactful improvements and support the continuous evolution of our Remote Support capabilities.
This is where you'll excel
- You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and operational performance
- You identify business needs, translate requirements into practical solutions, and support the implementation of improvement initiatives across the global Remote Support community
- You contribute to roadmap development, testing, training, change management, and rollout activities to ensure successful adoption of new solutions and processes
- You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational excellence and digital enablement
- You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while managing priorities, risks, and dependencies effectively
These are the skills you'll need
- Higher education or university degree in Business Administration, Information Technology, Business Informatics, Engineering, Service Management, or a related field
- Several years of experience in Operational Excellence, Remote Support, Service Operations, process improvement, project coordination, product management, or a related service environment
- Strong understanding of service operations, incident management, customer service, CRM processes, and continuous improvement methodologies
- Excellent stakeholder management, communication, and collaboration skills combined with a structured and solution-oriented mindset
- Very good English skills and the ability to work effectively in a global, cross-functional environment; experience with SAP Service Cloud, SAP Sales Cloud and Scaled Agile Framework (SAFe) is an advantage
Questions? We are happy to answer them!
Marcel Huber
Senior Recruiting Specialist
Linkedin
