Customer Service Representative: In Basel and Home Office

Basel

Key information

Publication date:12 November 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, and enjoy customer contact? Then come to us, we are immediately looking for several customer advisors for our VIP client in Basel.

You are the first point of contact for all telephone inquiries

You handle complaints, schedule technicians, and take over support and order service

You record customer concerns in the system (SAP/Salesforce)

You analyze the diverse customer problems and develop appropriate solutions

Working hours from Monday to Sunday between 07:00 and 22:00

German is your native language

Italian and/or French spoken and written is a MUST (C1 is desired)

You enjoy dealing with customers and like working in a lively team

Good PC skills facilitate the entry

You are available immediately

After the 3-month training phase, home office is possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one more day of vacation each year

For Sunday and public holiday shifts, you receive bonuses up to 50%

Pleasant working atmosphere, thorough training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then I look forward to your online application!

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.