Bern

Vehicle Expert (Pratteln - Sissach Area) (all genders)

25 October 2026
80 – 100%
Permanent position
German (Fluent)
Laupenstrasse 19, 3007 Bern

About the job

80 - 100%, Bern / Smartworking Shape your future - together with us! Do you want to actively shape the future with us? And develop innovative solutions together? If yes - then you are in the right place! We offer a working environment where thinking along is required, teamwork is highly valued, and flexibility is encouraged. Support us on the path to a successful future - committed, courageous and open to new things. We look forward to you and your involvement and are convinced: "Together we make the difference." In the Customer Operations area, we shape the individual experiences of our customers in the event of damage and claims. They are at the centre of our attention and together with them we find the right solution. This way, we ensure the highest customer satisfaction with our customer-first mentality. What to expect * In this position, you assess damage to motor vehicles both on screen and on site and prepare comprehensive technical damage reports * You conduct negotiations with customers as well as repair technicians to achieve optimal solutions * You analyse coverage questions from a technical perspective and make well-founded decisions * You also determine the current values of passenger cars, trucks, motorcycles, agricultural vehicles and equipment, as well as young- and old-timers * By re-inspecting repaired vehicles and checking invoices, you ensure the quality and performance of our services * You actively expand your internal and external network and maintain it through regular exchange and collaboration * With your proactive attitude, you contribute to the continuous improvement and further development of our business processes What you bring * You have training as an automotive mechatronics technician or bodywork technician with a federal certificate of competence, as well as further training as an automotive diagnostician or workshop coordinator * You bring several years of practical professional experience in customer service, as a workshop manager or operations manager * You are proficient in German, both spoken and written; additional language skills are an advantage * Your strengths lie in a pronounced service awareness and strong communication skills * You have sound knowledge in handling common IT tools and use them efficiently * You are characterised by flexibility, independence and good organisational skills * You are a committed and motivated personality with a pronounced entrepreneurial mindset * You reside in the main area of activity What we offer you We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual. Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift of 2 weeks every 5 years, purchase of up to 10 additional days of holiday per year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Laupenstrasse 19, Bern Apply now! More information about the application process can be found on our career page at www.axa.ch Diversity and inclusion are close to our hearts at AXA Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time. About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way, you can develop personally and shape the world of tomorrow with us - by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page!