Clerk: Patient Management Admissions

The Patient Management Admissions department is responsible for the cost assurance process of all outpatient and inpatient treatments (including emergency admissions), manages the administrative files of patients, and operates patient admissions. Patient management is the hub between internal and external clinics, health insurers, and institutions.

What to expect

• Administrative admission and verification of patient data as well as insurance coverage - both in advance and in direct contact with patients
• Processing outpatient appointments and inpatient admissions for the clinics
• Obtaining cost approvals from insurers and authorities
• General back-office tasks (email and telephone triage, mail processing)
• Responsibility for initiation, monitoring, and revenue assurance in the IV and supplementary insurance process
• Support of the social counselling secretariat (email and telephone triage, administrative tasks)
• Conducting quality assurance

What you bring

• Completed vocational training (preferably in the commercial field) and good IT user skills
• Basic knowledge in health insurance/healthcare is an advantage
• Confident communication in German, French, and English
• Enjoyment of direct patient contact as well as precise and careful working methods
• Communicative team player with an interest in shaping processes

Our offer

• A varied and demanding role in a meaningful environment
• A collegial, motivated team with an open communication culture
• Regular working hours for a good work-life balance
• Thorough induction and room for further development

Questions about the position?

For further information, please contact Constanze Zietz, Head of Patient Management Admissions 3

+41 31 632 10 20