The Customer Service Officer is responsible for providing support to the Area Sales Managers and ensuring high levels of customer satisfaction in the low, medium and high voltage Cable Systems and Accessories industry. This role involves handling customer inquiries, processing orders, managing documentation, and coordinating with internal teams to resolve issues efficiently.
- Respond to customer inquiries via phone, email, providing accurate information regarding cable systems, accessories, pricing, data sheets and availability.
- Handle customer complaints, resolve issues, or escalate them to the appropriate stakeholder when necessary.
- Process customer orders, ensuring accuracy and timely entry into the system.
Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery of products. - Monitor and update order status, keeping customers informed about any delays or issues.
- Maintain and organize customer files, ensuring all documentation is accurate and up-to-date. Prepare and process invoices, credit notes, and other relevant documents.
- Coordinate product returns and exchanges, ensuring compliance with company policies.
- Suggest improvements to processes and procedures to enhance customer satisfaction and operational efficiency.
