CDG_Medical Assistant 100%

About the job

Company Description

With solid expertise, the Genolier Clinic stands out for its experienced and qualified team and its state-of-the-art medical equipment.

The Genolier Clinic offers a wide range of services covering cardiology, neurology, oncology, orthopedic surgery, and plastic surgery. Furthermore, the clinic provides its patients with a broad range of services focused on prevention and rehabilitation to promote their health and well-being.

The reputation of the Genolier Clinic is based on its excellent medical infrastructure and cutting-edge technologies. Among them, a state-of-the-art diagnostic center, a high-performance intensive care unit, and an operating room equipped with the latest generation instruments and devices to ensure optimal quality care.

Job Description

Patient Reception and Relations

• Welcome patients with professionalism, kindness, and discretion
• Ensure administrative registration and management of patient files
• Inform and guide patients throughout their care pathway

Administrative Management and Organization

• Plan and manage appointments by optimizing schedules
• Handle telephone calls and patient requests
• Update medical records in computer systems (EHR)
• Write and process medical and administrative correspondence
• Manage orders and stock (medical equipment, consumables, supplies), liaising with suppliers and service needs

Clinical Assistance

• Prepare patients for consultations and examinations
• Assist healthcare professionals during medical procedures
• Perform certain technical care (vital signs measurement, blood draws, injections, dressings; ECG according to skills)
• Ensure proper installation and comfort of patients

Coordination and Communication

• Ensure liaison between patients, doctors, care teams, and external partners
• Transmit necessary information for continuity of care
• Participate in coordinating patient pathways

Billing and Medical Administrative Management

• Participate in billing processes and file follow-up
• Verify insurance and coverage information
• Ensure compliance of administrative documents

Quality, Hygiene, and Safety

• Respect hygiene, safety rules, and current protocols
• Ensure confidentiality of medical data
• Maintain a clean, organized, and secure work environment

Qualifications

Education

• Diploma as a medical assistant or equivalent training (CFC medical assistant or recognized equivalence in Switzerland)
• Additional training in care or hospital experience is an asset

Professional Experience

• Previous experience in a medical office, clinic, or hospital desired
• First experience in coordination or patient flow management is a plus

Languages

• Excellent command of French (spoken and written)
• Minimum B1 level in English required, allowing basic professional communication with patients and interlocutors

Technical Skills

• Proficiency with computer tools (Office Suite, scheduling tools, EHR / Opale)
• Knowledge of medical administrative procedures (appointment scheduling, file management, billing)
• Mastery of basic technical gestures (vital signs measurement, blood draws, ECG, simple care, assistance with medical acts)
• Knowledge of hygiene, safety, and confidentiality standards

Personal Skills

• Excellent sense of reception and patient service
• Empathy, kindness, and active listening
• Rigor, organization, and priority management
• Ability to work in a multidisciplinary team
• Reactivity and stress management in a dynamic environment
• Discretion and respect for medical confidentiality

Additional Assets (Bonus)

• Experience in the Swiss hospital environment
• Knowledge of the Swiss healthcare system
• Ease in a high-activity environment
• Adaptability and autonomy

Additional Information

• Promote a work environment that encourages exchanges and collaboration in a participative management spirit
• Offer a modern workspace conducive to providing quality services
• Regularly evaluate your skills and promote continuing education
• Define your professional goals and support you in achieving them
• Offer competitive salary and social benefits as well as daily advantages as an employee

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.