IT Supporter (m/f/d)

About the job

IT Supporter (m/f/d)

«Wallisellen:

Diverse and attractive. Now and in the future.»

Become part of our team and help to meet the concerns of internal and external stakeholders with great commitment and a high level of service quality.

In the Presidential Department, IT division, we are looking for you as an IT Supporter (m/f/d) from 1 December 2026 or by arrangement.

General information

• Workload
• 100 %
• Start date
• 1 December 2026 or by arrangement
• Type
• Job offer

Your tasks

• First point of contact for support requests:

Receiving, recording and classifying support requests and fault reports via tickets, e-mail, telephone or remote maintenance (remote access)

• Error analysis and resolution of hardware and software problems, network or user faults
• Escalation management:

Forwarding unresolved or complex problems to the respective partner (supplier)

• Installation and maintenance of servers and specialised applications

Setting up, configuring and maintaining workstations, peripheral devices, software clients, telephony, ICT infrastructure

• Creating and maintaining templates (CMI and Primedocs)
• Documentation: Maintaining the ticket system, knowledge database (Knowledge Base)
• Managing the inventory of hardware and software components
• User support / training: Advising and assisting users in the daily use of IT systems.

Your profile

• Training in the field of IT (e.g. EFZ as ICT specialist, IT system technician)
• Advanced knowledge of Windows operating systems (server and client)
• Primedocs including templates would be ideal but is not a requirement
• Basic knowledge of CMI
• Knowledge of Microsoft 365, Active Directory, client management and network basics (TCP/IP, DNS, VPN)
• Customer and service orientation: Friendly, calm and solution-oriented manner even in stressful situations.

Our offer

• Interesting and varied work in an exciting environment
• Professional and collegial team
• Modern equipped workplace
• Attractive employment conditions (attractive social benefits, training opportunities, at least 5 weeks holiday etc.)

Your next step

Curious? We look forward to hearing from you. Please submit your complete application documents. For further information, Mr Salvatore Maiorano, Head of IT, Tel. 044 832 62 46, will be happy to assist you.