Application Manager:in - Business Applications

About the job

Do you want to actively shape the future of Green?

Your area of responsibility

You are the central interface between business units and IT for our mission-critical business applications (focus on Windows environment, including our CRM & ERP system ICS as well as services like accounting). 
The perspective of this position is currently on the transition of the currently distributed responsibility into the Application Services team and the establishment of professional application and service management according to ITIL. Afterwards, you will be responsible for the smooth operation of our business services across various deployment models (OnPrem, PaaS, SaaS).

• You take on the technical responsibility for the stable operation, monitoring, and maintenance of our Windows-based business applications
• You administer and monitor SaaS and PaaS solutions and ensure their reliable operation.
• In incident management, you ensure the structured recording, classification, escalation, and resolution of disruptions in compliance with agreed SLAs.
• You investigate recurring disruptions within problem management, conduct root cause analyses, and initiate sustainable solutions.
• You accompany changes and releases from review and risk analysis through coordination with CAB and business to planning and execution of rollouts in on-premise and cloud environments.
• You ensure up-to-date and reliable documentation of our application and infrastructure information in the CMDB and maintain internal application documentation.
• You monitor agreed service levels and KPIs, create reports, and actively contribute to the continuous improvement of our service quality. Using Power BI, you create reports and analyses to support our business units in data-driven decisions.
• You take on 2nd and 3rd level support and assist with onboarding new employees around our application platforms.
• As an interface between business units, power users, and external development partners, you coordinate requirements and accompany regular sprint meetings.
• You prioritise backlogs and change requests and support the planning and management of small to medium-sized projects as well as change management activities.

Your skills

• You have completed training in (business) informatics or a comparable qualification.
• You bring solid experience in application management of business software, such as ERP, CRM, or accounting solutions.
• You have a very good understanding of Windows-based software and server architectures.
• You are familiar with the different operating and deployment models On-Premise, SaaS, and PaaS and their particularities in a corporate environment.
• You have knowledge in the cloud environment, ideally with Microsoft Azure. Knowledge of AWS is an additional plus.
• You know the relevant ITIL processes, especially incident, problem, change, and release management, and can apply them in daily operations.
• You have experience with reporting tools like Power BI as well as ticketing and CMDB systems. Experience as a Product Owner and with agile working methods such as Scrum or Kanban is an advantage.
• You work proactively, independently, and solution-oriented and enjoy driving topics forward and taking responsibility.
• You are characterised by a strong service and customer orientation as well as clear and audience-appropriate communication.
• You approach tasks in a structured and analytical manner and keep an overview even with more complex problems.
• You have very good German and English skills, both written and spoken, and communicate confidently with internal and external stakeholders.

Our offer

At Green, you can expect a warm and collegial working environment where team spirit is highly valued. Your team is well-coordinated and supports you especially in the initial phase so that you can quickly familiarise yourself. We are characterised by flat hierarchies and short decision-making paths.

We are experiencing healthy growth, relying on innovation, commitment, and strong partnerships – both within the team and with our customers. With our employees, we maintain the spirit of a dynamic and active environment where your ideas and commitment are in demand. Become part of our community and help shape the future with us!

Are you in?

We look forward to applications of all kinds – the (a) stands for diversity, also in our job title. We are excited to receive your application via the "Apply now" button. Please use this method exclusively to send us your documents, as we cannot consider applications via other channels, such as email.

If you have questions about our application process or an open position, you can contact us at any time at recruiting@green.ch. Please understand that we are difficult to reach by phone as we are often involved in interviews.

What happens after your application? After we receive your application, we will review it carefully. Within 7 days of receiving your application, we will get back to you to provide feedback. Our goal is to make the application process as transparent and pleasant as possible for you.

If you are shortlisted, we will invite you to a first interview (Teams). In this interview, we want to get to know you better and find out together if we are a good fit. We look forward to accompanying you on your journey and hopefully welcoming you soon as part of Green.

We cannot consider dossiers from recruitment agencies for this position.