CUSTOMER SERVICE ADVISOR BANKING REGION SG 100%

About the job

During an initial four-month assignment, you will support the existing customer service team with telephone advice and support for customers.

• Telephone advice and support for customers from the German-speaking part of Switzerland
• Assistance with various matters related to banking services
• Competent response to customer enquiries
• Identifying advisory and sales potential
• Arranging consultation appointments with the responsible customer advisors
• Recording and structured forwarding of more complex issues
• Ensuring professional and service-oriented communication
• Maintaining and documenting customer contacts in the relevant systems

• Very good German language skills, both spoken and written
• French language skills are an additional advantage
• Completed commercial training is a plus
• Experience in the banking environment, customer service or contact centre
• Enjoyment of telephone customer contact and advisory activities
• Experience in cross-selling or sales is an advantage
• Confident use of common Office programmes and digital working tools
• Strong customer orientation, initiative and a reliable working style
• Flexibility, willingness to learn and enjoyment of a dynamic working environment

• A varied role in the financial services environment
• An assignment with clear working hours from Monday to Friday
• Two possible workplaces: St. Gallen
• A fixed-term assignment with a realistic extension option
• The opportunity to specifically expand your experience in customer service and banking
• Professional support throughout the entire assignment

Sounds exciting? Then apply now with a complete dossier. For your questions, Cristiano Fraga is available at +41 76 301 44 73. I look forward to hearing from you!