Schweizerisches Rotes Kreuz Kanton Zürich
Zürich (Oerlikon)
Civil Service Assignment (100%) in the Red Cross Emergency Call
- 29 October 2026
- 100%
- Permanent position
- Zürich (Oerlikon)
About the job
The Swiss Red Cross (SRC) Canton Zurich fulfils important humanitarian tasks on site in the areas of everyday support, education and migration/social integration.
We are looking from 1 January 2027 or by arrangement for at least 6 months for a reliable, empathetic and technically interested person for a
Civil Service Assignment (100%) in the Red Cross Emergency Call
The Red Cross emergency call system (NRS) enables elderly people as well as people with health or physical impairments to live independently in their own homes and provides security for them and their relatives.
This is what you achieve with us
In the activities "Customer Service" (approx. 50%), "On-site Care" (approx. 30%) and "Installation and Device Service" (approx. 20%) you contribute to ensuring that elderly or people in need of support can live safely and independently at home for as long as possible. Your main tasks include:
Customer Service
- Accompany interested and existing customers by telephone and in writing on questions about safety and independence in everyday life.
- Advise customers and relatives empathetically, support them in using the emergency call system and respond to individual needs.
- Coordinate appointments, organise further support measures and document care-relevant information.
- Visit customers at home and provide personal support.
- Advise on the use of the emergency call system, carry out test alarms together and ensure safe use.
- Convey security through personal accompaniment and promote independence.
- If necessary, coordinate further support measures or follow-up solutions together with the responsible specialists.
- Professionally install emergency call devices at customers' homes, commission them and check their functionality.
- Replace devices, exchange defective devices and install accessories and key safes.
- Check existing systems and document work carried out.
This convinces us
- Possession of a category B driving licence, driving experience and own car (passenger car)
- Confident handling of computer, smartphone and technical devices
- High social competence as well as an open, empathetic and understanding approach to elderly, sick or impaired people
- Enjoy approaching people, listening to them and supporting them personally
- Ideally, you can commit to your service for 9 months
Ready for more humanity in the Canton of Zurich?
Then we look forward to receiving your complete online application with photo. For questions, Peter Kaufmann, Head of the Red Cross Emergency Call Department, will be happy to assist you. 📞 044 388 25 12. In this context, we refer to our specification sheet No. 116982 at https://www.zivi.admin.ch/de/ziviconnect Operating number: 20797.
Swiss Red Cross
Canton Zurich
Human Resources
Thurgauerstrasse 36/38
8050 Zurich
Canton Zurich
Human Resources
Thurgauerstrasse 36/38
8050 Zurich
