Receptionist / Front Office Agent (m/f/d) 100%
Volkshaus Basel Betriebs AG
Basel
Key information
- Publication date:30 July 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Basel
Job summary
Join Volkshaus Basel, a top-rated hotel in Switzerland! Be part of a vibrant team.
Tasks
- Serve as the welcoming face for guests during their stay.
- Manage check-ins, check-outs, and guest requests efficiently.
- Handle reservations and ensure smooth operations at the desk.
Skills
- Experience in hospitality or as a front desk agent is essential.
- Excellent communication skills in German and English required.
- Ability to stay calm under pressure and be detail-oriented.
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Receptionist
Guide Michelin says: «The Volkshaus Basel is among the top 10 most fascinating hotels in Switzerland».
The reception is more than just a desk for you. It is the heart of the house.
For our stylish reception, we are looking for a Receptionist / Front Office Agent (m/f/d) 100%, who warmly welcomes our guests, ensures smooth operations, and supports the house – from the first greeting to the farewell.
Your mission:
- Host function and first point of contact for all matters related to the hotel stay
- Warm welcome and care for our international guests including check-in and check-out
- Responsibility for early and late shifts at the reception according to the duty roster
- Processing reservations as well as checking and implementing special guest requests
- Issuing invoices, cash management, and daily closings
- Taking on organizational and administrative tasks in the front and back office
- Receiving and processing guest feedback and ensuring efficient solutions for complaints
- Adhering to internal quality standards and processes
- Actively participating in the optimization of processes and service quality
- Ensuring smooth internal communication with all relevant departments
What makes you stand out:
- Completed vocational training in the hotel industry and/or professional experience in the position of a reception employee
- You welcome people with natural warmth and a professional attitude
- Experience with the PMS Protel (on premise) or a comparable system is desirable
- You are enthusiastic; our guests can feel it too
- Good verbal and written communication in German and English
- Even with a high volume of guests, you remain calm, structured, and solution-oriented
- You have an interest in the city, architecture, and cultural life, and you live it in your contact with our guests
- Personally, you convince with open-mindedness, heart, and an eye for detail
Your added value with us:
- Top conditions for overnight stays and consumptions in our establishments (Volkshaus Basel and Helvetia Zurich)
- Preferential purchase prices from selected house suppliers
- Discount prices on various brands thanks to membership at brandsforemployees.ch
- Be part of a company with short decision-making paths that focuses on innovation and initiatives
- Open communication and a pleasant working atmosphere: We place great value on a positive interaction
- A unique working environment characterized by high-quality architecture, art, and enjoyment
- We focus on long-term collaboration; our dynamic growth offers ideal conditions for your personal development
- And much more…
We do what we love – and love what we do.
You too? Then we look forward to meeting you in person soon.
We look forward to your complete application:
