Quality Manager (a)

What the professional everyday life looks like

• Contact person for all QM topics in the centre
• Controlling the services to be provided in the respective areas according to specifications
• Preparation of quality-relevant key figures taking into account the respective standards
• Control and training of employees to ensure the specified standards
• Assumption of delegated special tasks by the centre/clinic management
• Independent management and updating of QM documentation
• Coordination and organisation of ANQ measurements, as well as preparation of the results for the Quality Management management and the specialist departments.
• Participation in the implementation of regulatory requirements
• Coordination of internal and external audits including their evaluation and processing as well as integration into existing processes
• Monitoring of M&M conferences with measures
• Support in critical incidents and accidents
• Review of the PDCA cycle with improvements
• Support of KAIZEN
• Support with administrative tasks
• Correspondence/coordination with involved parties (insurances, doctors, patients, relatives)
• Leadership of or participation in projects
• Participation in the quality conference
• Link for constructive, interdisciplinary collaboration
• Living the quality management and lean philosophy
• Active participation in the development of improvement measures and their implementation.
• Support of centre management in controlling, in the preparation of analyses as well as the implementation and follow-up of measures
• Close cooperation with internal interfaces and active involvement in the management team of the ZAR

Competences and potential

• Completed training in quality management (NDS or MAS)
• Completed training in healthcare (e.g. nursing, medical-therapeutic) or business administration
• Experience in healthcare/hospital.
• Several years of experience in quality management and complaints management, also with internal audits
• Sound knowledge of ISO 9001, ANQ, CIRS as well as regulatory requirements
• High quality awareness and high quality standards for one’s own work
• Excellent communication skills, both written and oral.
• Analytical as well as entrepreneurial thinking and confident handling of key figures and controlling instruments
• Very good IT user skills, data affinity and business understanding
• Experience in organisational development & process design
• Ability to work independently, structured and result-oriented.
• High competence in dealing with sensitive data and information.
• Teamwork skills and a high degree of initiative.

Our contact for questions

Heike Jost, centre manager (Centre for Geriatric Medicine & Rehabilitation), looks forward to meeting you personally and is happy to provide information at +41 61 400 61 73.

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