Senior Specialist - Integrations Analyst

In short

At On, the most exciting and fastest-growing global sports brand, we seek an experienced Integrations Analyst to join our Global Technology Platform and Operations team. This role is critical in managing the services and support responsibilities to run, maintain, and evolve various integration platforms in collaboration with our Technology teams. The successful candidate will oversee the day-to-day functioning of our integration platforms, resolve complex internal user queries, recommend innovative solutions, and guide users through existing features and functionalities within our tech landscape. This individual will contribute significantly to future system developments by mitigating root cause issues and identifying opportunities for system enhancements, new integrations, automation, and process improvements.

Your Mission

• Proactive Integration Enhancement: Proactively work to improve our integrations and collaborate with stakeholders to enhance key performance indicators (KPIs). This includes identifying manual activities that can be automated and taking ownership of implementing these solutions.
• Second-Level Integration Support: Act as the second-level contact and support for the Integrations team, addressing complex user inquiries and troubleshooting issues promptly to maintain smooth operations. This involves supporting our custom-built B2B applications, which were developed to facilitate collaboration with dealers and distributors worldwide for managing Orders, Returns, Invoicing, and more.
• Incident Resolution & Engineering Collaboration: Support the Engineering teams in troubleshooting and resolving incidents and issues, ensuring quick resolution and minimal disruption.
• Data Analysis to provide actionable insights for strategic decision-making, while proactively monitoring and auditing system performance to ensure data accuracy and reliability.