Customer Service Collaborator/Student 20% (m/f/d)

Lausanne | Part-time 20% | Indeterminate duration | 01.08.2025 |

Customer Service Collaborator/Student 20% (m/f/d)

THE LITTLE HAPPINESS - is the promise on which we base our service. With the values of teamwork, agility, and customer focus that characterize our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute with your strengths? In that case, you are in the right place.

To strengthen our team in the field of Administration, we are looking for a motivated and committed person as a Customer Service Collaborator, 20%. starting from 01.08.2025, for an indeterminate duration, at the Lausanne site.

Your responsibilities

• You handle customer inquiries and complaints and quickly and easily find solutions.
• You provide comprehensive and competent advice on assortment and service, which includes both our offline and online offerings.
• You place orders for our customers in the online store using a tablet, thus providing a unique and complete shopping experience.
• You are the contact person for complaints and returns in the online store.
• You are an expert regarding our Manor World Mastercard and our loyalty programs.
• You take on general administrative tasks in the back office.

Your profile

• Ideally, you have completed basic training in retail or in the commercial sector.
• You have experience in a similar role, preferably within a Customer Service.
• You are a communicative person and enjoy being in contact with different categories of people.
• You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
• You enjoy working in a team and value a neat presentation and exemplary behavior.
• You have good computer skills and use common Office applications with ease.
• You speak fluent French and preferably have knowledge of another national language.
• You have a clean extract from the debt collection register and a clean criminal record extract.

Manor SA, whose headquarters is located in Basel, is the market leader in the Swiss department store sector with a market share of around 60%. The company employs approximately 6,800 people and trains about 200 apprentices each year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.